How to claim Roper Appliances Warranty?

The Roper limited warranty becomes active from the original consumer purchase date. To qualify for service under this warranty, you must provide proof of the original purchase date. This warranty is applicable only when the major appliance is installed, operated, and maintained in accordance with the instructions provided with the product. Whirlpool Corporation or Whirlpool Canada LP (referred to as "Whirlpool") will cover the cost of Factory Specified Replacement Parts and repair labor to address defects in materials or workmanship that were present at the time of the major appliance's purchase. Alternatively, at its discretion, Whirlpool may opt to replace the product. In the event of product replacement, the new appliance will be covered for the remaining duration of the original unit's warranty period. Service must be performed by a service company designated by Whirlpool. This limited warranty is valid exclusively in the United States or Canada and applies only when the major appliance is used in the country where it was initially purchased.

The warranty policy has several exclusions that are important to note. Firstly, it does not cover appliances used in commercial, non-residential, multiple-family settings, or in ways that deviate from the published user, operator, or installation instructions. Additionally, it does not encompass in-home instruction on how to use the product or service required to correct improper product maintenance or installation. This includes installation not in compliance with electrical or plumbing codes or the correction of household electrical or plumbing issues. Consumable parts like light bulbs, batteries, air or water filters, and preservation solutions are not covered, nor are defects or damage resulting from the use of non-genuine Whirlpool parts or accessories. The warranty does not extend to the conversion of the product from natural gas or L.P. gas or the reversal of appliance doors. It also excludes damage from accidents, misuse, abuse, fire, floods, acts of God, or use with products not approved by Whirlpool. Repairs to parts or systems to correct product damage or defects caused by unauthorized service, alteration, or modification of the appliance are not included. Cosmetic damage, such as scratches, dents, chips, and other damage to appliance finishes, is not covered unless it results from defects in materials and workmanship and is reported to Whirlpool within 30 days. Discoloration, rust, or oxidation of surfaces due to caustic or corrosive environments, like high salt concentrations, high moisture or humidity, or exposure to chemicals, are excluded from the warranty. The policy also does not cover pick-up or delivery as this product is intended for in-home repair. Travel or transportation expenses for service in remote locations where an authorized Whirlpool servicer is not available are not included. The removal or reinstallation of inaccessible appliances or built-in fixtures, such as trim, decorative panels, flooring, cabinetry, islands, countertops, drywall, etc., that interfere with servicing, removal, or replacement of the product are not covered. Finally, service or parts for appliances with original model/serial numbers removed, altered, or not easily determined are also excluded from the warranty.