Creating a Roku account is a must when you buy their products. It is mandatory to activate your device and access all the streaming channels. It also helps you in contacting their team without hassle.
Your email address, first & last name along with a strong password are needed to create one. You will also have to accept their terms and conditions along with age verification.
If you wish to claim any of your Roku products. You must request a Return Material Authorization (RMA) number. Understanding the process helps you a lot in completing the claim.
You can always consider troubleshooting your devices before you submit the claim. You can take the help of the Roku support site for this purpose. Navigating through your user account can ease the process.
If you still cannot clear the defect, contact them and apply for the Return/Replace option. If it is not purchased online, you should get in touch with the dealer for the process.
You must provide all the necessary personal & product details to initiate the claim. You will then receive an RMA number which you must use to send the product back to their place with shipping charges from your end.
Their team will evaluate the product and let you know about the eligibility of the product.
Roku maintains diverse customer support to help its customers with all types of issues and concerns they face with Roku products. They have separate tabs for device setup, device issues, connectivity, product information and usage, and much more.
Roku also has lots of interesting videos that educate you about their products and the proper way to use them. You can easily resolve most of the minor issues you face with these videos.
1-year warranty
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San Jose, CA-95110,
USA.
If you are having trouble contacting Roku, submit a claim here.
Roku offers a one-year warranty period for all its device models, commencing from the date of purchase, provided the product is used in accordance with the accompanying documentation. This warranty assures the absence of material and workmanship defects. In the event of a defect, Roku's exclusive remedy, at its sole discretion, is to either repair or replace the unit with either a new or refurbished one. Roku retains the final decision in this regard. Accurate warranty details for your product can always be found on their website.
Roku imposes specific limitations to exclude certain claims, ensuring the authenticity of every warranty claim. Consequently, any claims for damages deemed ineligible by Roku, beyond their control, or resulting from improper care and maintenance of the products, are consistently denied. Furthermore, claims made after the warranty period has expired or outside the country of purchase are rendered void.
Our claim assistance covers all Roku products, including:
| Product name |
|---|
| Roku TV |
| Roku Streambar Pro |
| Roku Wireless Bass |
| Roku Wireless Speakers |
| Roku TV Wireless Soundbar |
| Roku Voice Remote |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Roku logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Roku.