• 26 Aug, 2023

Confused about the best way to claim Roku warranty? Here is the best guide,

3 Simple Steps for Roku Warranty Claim:

Step 1:

  • Creating a Roku account is a must when you buy their products. It is mandatory to activate your device and access all the streaming channels. It also helps you in contacting their team without hassle.

  • Your email address, first & last name along with a strong password are needed to create one. You will also have to accept their terms and conditions along with age verification.

Step 2:

  • If you wish to claim any of your Roku products. You must request a Return Material Authorization (RMA) number. Understanding the process helps you a lot in completing the claim.

  • You can always consider troubleshooting your devices before you submit the claim. You can take the help of the Roku support site for this purpose. Navigating through your user account can ease the process.

  • If you still cannot clear the defect, Contact them and apply for the Return/Replace option. If it is not purchased online, you should get in touch with the dealer for the process.

  • You must provide all the necessary personal & product details to initiate the claim. You will then receive an RMA number which you must use to send the product back to their place with shipping charges from your end.

  • Their team will evaluate the product and let you know about the eligibility of the product.

Step 3:

  • Roku maintains diverse customer support to help its customers with all types of issues and concerns they face with Roku products. They have separate tabs for device setup, device issues, connectivity, product information & usage and much more.

  • Roku also has lots of interesting videos that educate you about their products and the proper way to use them. You can easily resolve most of the minor issues you face with these videos.

Email Support


For further info, Kindly Get in touch with them via this email.

Phone Number


Place a call to get more support for warranty claim

Contact Address

1155 Coleman Ave
San Jose, CA,
95110-1104 United States

What is covered under the Roku Warranty?

For all types of Roku devices, The firm warrants a one-year period immediately from the date of purchase. It is applicable only when the product is used in accordance with the provided documentation. It is promised to have no defects in material and workmanship. In case you find it defective, your exclusive remedy from Roku’s sole discretion will be implemented to either repair or replace the unit either with a new one or a rebuilt piece. The decision will be from Roku and it is final. You can always know accurate warranty details for your product on their website.

  • 30-Day Return Policy.

  • 1-Year Warranty For All Of Their Products.

What is NOT covered under the Roku Warranty?

Roku has certain limitations on what is excluded from the claims to make sure every warranty claim is genuine. Hence any ineligible claims for damages that cannot be accepted by Roku, that are not under the control of Roku and that are due to improper care and maintenance of the products are always rejected. Claims after the expiry of the warranty period and outside the purchase country always become void.

About Roku

Roku is a famous entertainment brand that is known for bringing entertainment streams directly to your TV with a variety of streaming players and smart devices of their trademark. They are pioneers in the streaming field who ensure an exciting experience for every customer who chooses their services. Their ultimate mission is to be the top streaming platform that benefits and controls the large TV ecosystem around the world. They are preferred by millions of customers around America & Europe. They remain the best platform that connects awesome content creators to people who are looking for worthy entertainment. Roku’s easy-to-use interface, competitive prices, and a extensive content library make it a go-to choice for cord-cutters looking for a smooth streaming experience at home.

Products of Roku

Roku TV SMart Home Roku Audio Roku Players Accessories

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

  • One-Click
    Claim Process

    Sign-Up today to get hassle-free claim assistance with our Home Plan, with support for up to 20 products.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Roku logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Roku.