Under any circumstances, never send the defective products to any third parties other than Satco for repairs or exchanges. While returning the defective products, you must include a return authorization number, which you can obtain from the customer care center.
Satco commits to repair or exchange the defective products after deciding that the complaints raised by customers are valid.
The professionals considering returning the products must do so by submitting return requests within ninety days from the date of invoice. The RGA number must be enclosed in the return package.
Every returned product will undergo an inspection process following its receipt by Satco and has to be in new and resalable condition.
The products that are delivered in damaged condition will be the responsibility of the carrier that delivers the products. In this kind of situation, there is no possibility of receiving credit for the damaged products from Satco.
You have a time period of five days from the date of delivery to report the visible and concealed damages of the products at the time of delivery on the bill of lading.
During the warranty process, Satco may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
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If you have trouble contacting Satco, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
The limited warranty encompasses any defects that may arise during the normal and recommended use of the product. Each product is guaranteed against material and workmanship defects for a specific period starting from the date of purchase. If there is a defect found in this product, Satco's sole responsibility, and the exclusive solution available to you, is either the repair or replacement of the product at the discretion of Satco.
5-year warranty on Light Emitting Diode (LED) Bulbs, Hi-Pro Light Emitting Diode (LED) Bulbs, Outdoor LED Fixtures, and T8 LED Bulbs
The warranty provided by Satco does not cover loss or damage to the product resulting from abuse, mishandling, alteration, accidents, electrical current fluctuation, or failure to adhere to the operating, maintenance, or environmental instructions provided by SATCO. If service is provided by someone other than SATCO or an authorized service provider, the warranty is void. Additionally, the warranty becomes void if the product is not used for its intended purpose or if installation instructions are not properly followed as indicated on the package.
SATCO is a prominent provider of lighting solutions, catering to a wide range of lighting needs in commercial, residential, and industrial settings. With an extensive inventory spanning over 1.5 million square feet across North America, and offering thousands of products including light bulbs, LED technologies, decorative fixtures, smart lighting, and various lighting components, SATCO serves as your comprehensive lighting resource. As a leading manufacturer of lighting solutions, SATCO|NUVO continuously introduces innovative products that integrate the latest and most advanced technology available in the industry.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
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