3 Simple Steps for SimpliSafe Warranty Claim:

Step 1:

  • SimpliSafe might ask for proof of purchase within the warranty period or request the return of the faulty Covered Product.

  • Their website features a community page where you can find solutions for your issue by initiating a conversation.

  •  If you're not completely satisfied, you can return it for a full refund, and they'll even cover the return shipping costs with their return policy.

Step 2:

  • To initiate the process of claiming warranty, get in touch with customer support directly. You can reach out to customer support for assistance with warranty registration and claims. Their contact information is available on the website, and they will review your claim to make a decision based on the warranty's terms and conditions.

  • Upon confirming that your issue is covered by the warranty, they will proceed by sending you a confirmation email that includes instructions for returning the defective product.

  • Products eligible for replacement under their Limited Warranty might be new, repaired, or reconditioned, based solely on SimpliSafe's discretion.

Step 3:

  • If it is necessary to return your faulty Covered Product, the expenses for return shipping will be covered by SimpliSafe.

  • In the event that you encounter any problems with your SimpliSafe system and they are unable to resolve the issue, a replacement will be sent to you. This replacement will be accompanied by a prepaid return label for sending back the defective equipment.

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Phone Number


Mon-Sun: 8:00 am - 12 am ET

Contact Address

100 Summer Street,
Suite 300,
Boston, MA 02110

What is covered under the SimpliSafe Warranty?

SimpliSafe typically covers defects in materials and workmanship, repair or replacement of faulty components or equipment, and professional monitoring services and support for the duration specified. It is important to read the warranty documentation or contact customer support for precise details regarding coverage.

  • 1-year limited hardware warranty for all products from the original order/purchase date, including SimpliSafe products bought through authorized retail partners.

What is NOT covered under the SimpliSafe Warranty?

SimpliSafe warranty coverage has certain exclusions and limitations to be aware of failure to adhere to installation or operating instructions, misuse, using them in improper temperature, humidity, or environmental conditions, unauthorized alterations, abuse, accidents, tampering, or damage or non-functionality arising from the use of items or repair services not provided by SimpliSafe. Furthermore, natural disasters, labor disputes or other uncontrollable factors that are beyond SimpliSafe's control (including changes affecting the performance, operation, or sustainability of third-party communications and technology platforms, networks, and protocols) will render this Limited Warranty void.

About SimpliSafe

SimpliSafe, an American home security company, specializes in manufacturing and marketing self-installed wireless security systems. Their paramount mission is to ensure the security of every home. They've introduced an innovative approach to transform homes into the safest havens on earth for everyone. By merging state-of-the-art technology with the watchfulness of skilled professionals, the security of your home is taken to unprecedented levels.

Products of SimpliSafe

Indoor Camera Video Doorbell Outdoor Camera Smart Lock

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of SimpliSafe logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of SimpliSafe.