3 Simple Steps for SimpliSafe Warranty Claim

Step 1:

• SimpliSafe might ask for proof of purchase within the warranty period or request the return of the faulty Covered Product.

• Their website features a community page where you can find solutions for your issue by initiating a conversation.
  

•  If you're not completely satisfied, you can return it for a full refund, and they'll even cover the return shipping costs with their return policy.
  

Step 2:

• To initiate the process of claiming warranty, get in touch with customer support directly. You can reach out to customer support for assistance with warranty registration and claims. Their contact information is available on the website, and they will review your claim to make a decision based on the warranty's terms and conditions.
  

• Upon confirming that your issue is covered by the warranty, they will proceed by sending you a confirmation email that includes instructions for returning the defective product.

• Products eligible for replacement under their Limited Warranty might be new, repaired, or reconditioned, based solely on SimpliSafe's discretion.

Step 3:

• If it is necessary to return your faulty Covered Product, the expenses for return shipping will be covered by SimpliSafe.
  

• In the event that you encounter any problems with your SimpliSafe system and they are unable to resolve the issue, a replacement will be sent to you. This replacement will be accompanied by a prepaid return label for sending back the defective equipment.

• During the warranty process, SimpliSafe may offer you one of the following solutions: a warranty replacement or warranty service. The warranty period is usually one year for all products.

SimpliSafe Warranty Period:

• 1-year limited hardware warranty for all products from the original order/purchase date, including SimpliSafe products bought through authorized retail partners.