Besides providing general advice, the customer service department is an expert and knowledgeable in sales and technical fields. The technical support team is subdivided into categories such as product specifications, warranty, and so on.
Your name, email address, and type of the inquiry have to be submitted in the form provided at the second bottom of the page.
Riobel does not provide guarantees for the monetary value of its products or offer specific warranties for particular uses, nor does it provide any explicit, implicit, statutory, or implied warranties beyond those explicitly mentioned.
The products used for commercial works will have a warranty of two years commencing from the original date of purchase by the owner/user, from an authorized retailer. Without giving proper intimation, technical information will be changed.
The warranty excludes coverage for any labor costs, damages incurred during installation, repair, or replacement, accidental or consequential damages, as well as freight charges.
Enclosing the proof of purchase in the package of the defective parts has to be done when you initiate the return. This warranty does not alter your legal entitlements.
Limited lifetime warranty
Hortonwood 37, Telford,
Shropshire-TF1 7LX,
United Kingdom.
Let Warranty Valet assist you in claiming Riobel warranty hassle-free.
The warranty applies to the original purchaser for as long as they own the property, provided they have proof of purchase, and it is non-transferable. The warranty on their products is valid only if installation is carried out by a certified plumber. Replacement of a defective product with an identical or similar item can only be authorized by Riobel if the original product is unavailable.
The warranty does not extend to cover access charges, installation or removal fees, normal wear of components, or units not installed in compliance with the manufacturer’s instructions and prevailing plumbing installation regulations, codes, and laws. Additionally, any issues arising from improper care or the use of unsuitable cleaning products, such as acid detergents, abrasive sponges, metallic pads, alcohol-based detergents, disinfectants, or solvents, are not covered. Damages resulting from hard water, lime deposits, or sediment accumulation are also excluded from warranty coverage.
Our claim assistance covers all Riobel products, including:
| Product name |
|---|
| Venty Three Hole Basin Mixer |
| Venty Tall Single Lever Basin Mixer |
| Venty Single Lever Basin Mixer |
| Venty Deck Mounted Bath Shower Mixer |
| Venty Wall Mounted Bath Shower Mixer |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Riobel logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Riobel.