• Claim Your Warranty Now

    Sign-Up & Raise a Ticket today with Warranty Valet® to get hassle-free Bromic Heaters warranty claim assistance in one click!

3 Simple Steps for Bromic Heaters Warranty Claim:

Step 1:

  • A form that is shared for both warranty and registration should be submitted after completing your name, email, phone number, postal code, designation, serial number, sector, and purchase date.

  • The images of proof of purchase and installation have to be uploaded. There are no specified formats mentioned to upload the images.

Step 2:

  • Dealers or retailers from whom you bought the product must be contacted for the warranty claim to be initiated or you can approach any other dealers by whom the warranty provider's products are handled.

  • In certain states, there are regulations that prevent restrictions on the duration of implied warranties. Therefore, the limitations mentioned above may not be applicable to you.

Step 3:

  • Individuals who need clarification regarding sales, technical, and customer support services should reach out to the dedicated and experienced customer team members who are ready to assist you even in difficult situations.

  • Kindly be advised that in order to ensure your inquiry is directed to the appropriate department, it is necessary to complete all form fields provided.

  • Claim Your
    Warranty Now

    Sign-Up & Raise a Ticket today with Warranty Valet® to get hassle-free claim assistance in one click!

Email Support


For further info, Kindly Get in touch with them via this email.

Phone Number

1300 276 642

Place a call to get more support for warranty claim

Contact Address

10 Phiney Place,
Ingleburn, NSW-2565,

Useful Links:

What is covered under the Bromic Heaters Warranty?

The warranty extends solely to the initial purchaser. Bromic Heating or its authorized representative will provide the original buyer with a replacement Bromic Heating heater or replacement part for any failed component.

  • 1-year warranty on parts for controllers and Tungsten portable

  • 5-year warranty on parts for Platinum Electric Marine

What is NOT covered under the Bromic Heaters Warranty?

The warranty does not cover labor costs associated with servicing, removing, or reinstalling the heater or any of its components. Additionally, it excludes charges for shipping and delivery, including the forwarding of a new heater or replacement part from the nearest distributor and the return of the claimed defective heater or part to said distributor. Furthermore, all expenses related to handling, administrative tasks, and any materials or permits needed for the installation of the replacement heater or part are the responsibility of the owner.

About Bromic Heaters

Bromic Heating Australia stands alone as the sole company dedicated to designing, engineering, and producing gas, electric, and portable outdoor heating products. With a team of skilled engineers, Bromic has pioneered radiant heating solutions that deliver unparalleled heating efficiency and contemporary designs, surpassing the capabilities of others in the industry. Bromic heaters are the preferred selection of leading architects and designers, adorning some of the most esteemed hospitality establishments worldwide.

Products of Bromic Heaters

Heaters Gas Mounting Poles Gas Heat Deflectors Tungsten Portable Covers Tungsten Electric Recess Kits

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Bromic Heaters logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Bromic Heaters.