3 Simple Steps for Rinnai Warranty Claim

Step 1:

  • To retrieve the warranty documentation found in the installation/owner's guide pertaining to your product, they kindly request you to provide the product-specific page customized for your particular model.

  • The frequently asked questions section covers topics related to troubleshooting, purchaser information, installation, maintenance, and connectivity.

Step 2:

  • Registration of the product by providing your data and other additional details is the smoothest way to file a warranty claim. Three steps need to be completed to register fully. PRO portal registration is for customers who are members of the Rinnai PRO Network. 

  • You can also enjoy the benefits of the industry's finest warranty, guaranteeing that you make the most of your extended service plan. Additionally, you have the option to subscribe for the latest updates on our products, services, and accessories once you enroll.

Step 3:

  • Your questions about the Rinnai product are answered and are supported by the knowledgeable and skilled customer team. You have the option to choose between chatting and calling to get in touch with them.

  • Rinnai is wholeheartedly focused on delivering high-quality, reliable products to its cherished customers, working exclusively with authorized PROs to ensure your satisfaction.

Rinnai Warranty Period:

  • 1-year limited warranty on reasonable labor, rack, and components

  • 5-year limited warranty on all other parts and components

  • Up to 5-year warranty on Heat Exchangers

How to claim Rinnai Warranty

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Rinnai Contact Information:

Phone Number

+1-800-621-9419

Mon-Fri: 8am - 8pm (EST)

Contact Address

103 International Drive,
Peachtree City, Georgia-30269,
USA.

Chat or Submit a Claim

Let Warranty Valet assist you in claiming Rinnai warranty hassle-free.

What is covered under the Rinnai Warranty?

Rinnai warranty policy apply to:

  • Defects in materials or workmanship, provided proper installation and operation according to Rinnai's guidelines.
  • Coverage is valid only in the U.S. and Canada for correctly installed products.
  • Warranty applies to the original purchaser and subsequent owners at the original installation site.
  • Repair or replacement of defective parts, with reasonable labor charges covered during the labor warranty period.
  • Only genuine Rinnai parts may be used, and repairs must be done by a qualified professional.

What is NOT covered under the Rinnai Warranty?

Rinnai policy does not apply to:

  • Failures caused by accidents, abuse, misuse, or modifications to the product.
  • Improper installations, including issues like corrosion, condensation, and incorrect venting or gas/water pressure.
  • Lack of maintenance, such as scale buildup, freeze damage, or blockages.
  • Issues caused by fires, flooding, electrical surges, or extraordinary events (force majeure).
  • Products used in closed-loop applications or involving chemically treated water (e.g., pool/spa heaters).

Products of Rinnai:

Our claim assistance covers all Rinnai products, including:

Product name
Tankless Water Heaters
Condensing Boilers
Tankless Rack Systems
EZConnect Cable
Hugo® X-1 Battery Backup

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Rinnai logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Rinnai.