3 Simple Steps for Ridge Warranty Claim

Step 1:

• It's advised to retain your order details for record-keeping purposes, which can facilitate the swift processing of your Ridge warranty claim.

• To initiate a Ridge warranty claim, kindly use the contact form provided. If your purchase was made through an authorized retailer, kindly include the store name in the order number field.

• When completing the form, ensure that accurate information is provided, including product type, serial number, date of purchase, and an image or video depicting the issue.

• After clicking the submit button, you'll receive an email confirming your claim and will be redirected to the Ridge homepage.

Step 2:

• Kindly be aware that if your Ridge product qualifies for a replacement, the replacement will match the color and material of your originally purchased item.

• In cases where your product is currently unavailable in stock, the replacement will be crafted from a comparable material and exhibit a similar color.

• Approval or denial of Ridge warranty claims typically occurs within 2 business days. However, this timeframe might be extended during busier periods or when additional information is required to process the claim.

Step 3:

• If you need to make a Ridge warranty claim, it's recommended that you reach out to Ridge customer support. You can easily find their contact information on the Ridge website or in the documentation that came with your product.

• When contacting customer support, ensure that you have your product details, proof of purchase, and any other relevant information that they may need to process your warranty claim.

• During the warranty process, Ridge may offer you one of the following solutions: a warranty replacement or warranty service. The warranty is lifetime for all products.
  

Ridge Warranty Period:

• Ridge offers a lifetime warranty that covers Ridge Wallets, Ridge Wallets for MagSafe, Ridge Plates for MagSafe, Ridge Lite Wallets, Biflex Wallets, rings, key cases, everyday folding knives, phone cases, Bolt Action pens, click pens, watches, Ridge accessories, and Ridge collaborations.