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3 Simple Steps for Hisense Warranty Claim
Step 1:
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Users have to register their Hisense products in order to activate their warranty.
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In order to register your product, you will need to provide your product model number, and serial number, date of purchase, name, email address, etc.
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Once a product is registered, users will be able to view and access their product support resources.
Step 2:
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Once the form has been submitted, you will receive a confirmation message informing you that your product registration has been successful.
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The parts and support form asks for your contact and product information and a description of the problem you are having. You can also upload files, such as your warranty card or a receipt.
Step 3:
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You can contact Hisense customer service by phone, email, or chat on their official website. Customers need to contact +1-877-465-3566 for appliance inquiries.
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Please provide the necessary information and adhere to the instructions provided for receiving Hisense warranty claim service for the product.
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During the warranty process, Hisense may offer you one of the following solutions: a warranty replacement or warranty service. The warranty period is typically 90 days for parts and labor and 2 years for other components.
Hisense Warranty Period:
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Hisense TV warranty provides coverage for 1 year for most models
Real Experiences with Hisense Warranty Claims:
Typical Processing Time: Hisense warranty claims are usually resolved in about 7–21 business days, depending on inspection, service scheduling, and whether the product needs replacement or repair.
Reason for Common Delays: Delays commonly happen due to required troubleshooting steps, technician availability, shipping time for repair/replacement, and missing/incorrect proof of purchase or serial number issues.
Helpful Tip to make the claim easier: Keep your original receipt, register the product early, and contact support immediately with clear photos/videos of the issue to avoid multiple back-and-forth checks.
Required Documents for Your Hisense Warranty Claims:
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Original proof of purchase
Hisense Contact Information:
Contact Address
7310 McGinnis Ferry Rd, Suwanee,
Georgia 30024, USA.
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Chat or Submit a Claim
Let Warranty Valet assist you in claiming Hisense warranty hassle-free.
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What is covered under the Hisense Warranty?
Hisense warranty covers:
- Repair or replacement of defective parts and labor costs
- Manufacturing defects and malfunctions
What is NOT covered under the Hisense Warranty?
Hisense warranty excludes:
- Incorrect installation or use
- Unauthorized repairs or alterations
- Consumable components
- Commercial or industrial use
Hisense Warranty FAQs
Does Hisense warranty cover 4K TVs and UHD smart TVs?
Yes, Hisense warranty generally covers 4K TV, 4K Ultra HD TV, UHD TV, smart TV 4K models, and Hisense 4K smart TV products for manufacturing defects.
Are Hisense Roku TVs and Android TVs covered under warranty?
Yes, Hisense Roku TV, Hisense Android TV, 4K Roku TV, and Vidaa TV models are covered under warranty for hardware or system-related defects.
Can I claim warranty for Hisense TVs of different screen sizes like 43, 50, 55, 65, 75, and 85 inch?
Yes, Hisense TV models such as 43 inch TV, 50 inch TV, 55 inch TV, 65 inch TV, 70 inch TV, 75 inch TV, and 85 inch TV are all covered under warranty terms.
Does warranty apply to Hisense QLED, ULED, and OLED TVs?
Yes, Hisense QLED TV, ULED TV, OLED TV, and Hisense 120Hz TV models are covered for manufacturing defects during the warranty period.
Are Hisense TV series like R6 Series included in warranty coverage?
Yes, models such as Hisense R6 Series, Hisense LED TV series, and other Hisense smart TVs are eligible for warranty support.
Can I claim warranty for issues with Hisense smart TV software or display?
Yes, warranty typically covers display defects, backlight issues, power failure, and internal hardware problems, but not software issues caused by external apps or misuse.
What is not covered under Hisense warranty?
Hisense warranty does not cover accidental damage, cracked screens, improper installation, water damage, power surges, or damage caused by unauthorized repairs.
Does Hisense warranty cover remote control, accessories, or external devices?
Accessories like remotes may be covered for manufacturing defects, but external devices and third-party accessories are usually not included.
How do I start a Hisense warranty claim?
You can begin your claim through Hisense USA Support by providing your TV model, serial number, proof of purchase, and issue description.
Does buying a Hisense TV on sale or discount affect warranty coverage?
No, Hisense TV sale items, Hisense TV deals, and discounted purchases still include standard warranty coverage if purchased from authorized sellers.
Products of Hisense:
Our complete claim assistance covers all Hisense products, including:
| Product name |
|---|
| Televisions |
| Hisense 58" Class QD50R Series Hi-QLED 4K Roku TV |
| Hisense 65" Class M7 Series MiniLED 4K Google TV |
| Hisense 55" Class M7 Series MiniLED 4K Google TV |
| Projectors |
| 4K Triple Laser Ultra-Short Throw Projector |
| Hisense C2 Triple Laser Smart Mini Projector |
| 65"-200" 4K Triple Laser Mini Projector M2 Pro |
| Audio |
| Hisense HS5100 5.1 Ch Soundbar with wireless subwoofer |
| Hisense HT Saturn 4.1.2 Ch Wireless Home Theater System |
| Hisense AX3120Q 3.1.2 Ch Soundbar with wireless subwoofer |
Contact Our Claim Experts
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Hisense logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Hisense.