PlayStore & App Store
3 Simple Steps for Fitbit Warranty Claim
Step 1:
-
Contact Fitbit support via phone or email and obtain a return authorization (required for service).
-
Request authorization within 45 days of shipment (extended deadline applies for November–December purchases).
-
Return the device in good condition with all original packaging, parts, and authorization number.
-
Non-compliant returns may be rejected or charged up to a 15% restocking fee.
Step 2:
-
Share your name, contact details, and registered email address linked to the product.
-
Provide proof of purchase and answer troubleshooting questions from support.
-
Warranty is typically valid for 1 year from purchase.
-
Fitbit may offer a replacement or refurbished device instead of a repair.
Step 3:
-
Ensure your device is properly set up and paired before filing a claim.
-
Claims for the original accessory band are limited to one per device every 4 months.
-
For separately purchased bands or accessories, contact support for assistance.
-
Devices with issues like screen failure, battery drain, syncing/charging problems, or unresponsive buttons may qualify for replacement.
Fitbit Warranty Period:
-
Fitbit typically offers a 1-year warranty period in most regions, including the warranty for the Fitbit Charge 5
Real Experiences with Fitbit Warranty Claims:
Typical Processing Time: Most hardware exchanges are completed within 5 to 10 business days from the time the defective unit is received at the warehouse.
Reason for Common Delays: Claims are often stalled if the user fails to sync their device one last time before shipping, which prevents the support team from verifying the final hardware state.
Helpful Tip to make the claim easier: Always take a photo of your device's "About" screen in the settings menu before the battery dies; this ensures you have the serial number and firmware version ready for the support specialist
Required Documents for Your Fitbit Warranty Claims:
-
Proof of Purchase: A valid receipt or invoice from an authorized retailer is essential to verify the warranty start date.
Fitbit Contact Information:
Phone Number
USA:+1-877-623-4997
24/7 Available
Other Countries
UK:
+44-80-0026-5911
+353-1-691-7502
+49-0800-724-5981
+44-80-0026-5911
24/7 Available
Ireland:+353-1-691-7502
24/7 Available
Germany:+49-0800-724-5981
Mon-Fri 11:30 am - 10:30 pm, Sat 1 pm - 9:30 pm
Contact Address
USA:San Francisco, California
-
Chat or Submit a Claim
Let Warranty Valet assist you in claiming Fitbit warranty hassle-free.
Useful Links:
What is covered under the Fitbit Warranty?
Fitbit limited warranty covers:
- Original purchasers
- Material and workmanship defects under normal use
- Fitbit-branded devices
- Fitbit-branded accessories
- Devices purchased through Fitbit or authorized resellers
What is NOT covered under the Fitbit Warranty?
Exemptions from the Fitbit limited warranty include damage from:
- Normal wear and tear
- Alterations, servicing by unauthorized technicians
- Liquid damage, exposure to sharp objects
- Anomalies in the electrical current, extreme thermal or environmental conditions
- Damage from incorrect voltage or power supply, consumable parts
Fitbit Warranty FAQs
How long is the Fitbit warranty period?
For most regions, including the US, Fitbit provides a 1-year limited warranty from the date of purchase. However, if you reside in the European Economic Area (EEA) or the UK, the warranty period is typically 2 years due to local consumer protection laws.
How do I file a Fitbit warranty claim online?
To start a claim, visit the Google Hardware Warranty Center (for devices bought after July 11, 2023) or the Fitbit Help Center. You will need to provide your name, contact information, and the device’s serial number. A diagnostic check is often required before a replacement is authorized.
What is covered under the Fitbit manufacturer warranty?
The warranty covers defects in materials and workmanship under normal use. This includes hardware failures like screen glitches, battery issues, or sensor malfunctions. It does not cover accidental damage, cracked screens from drops, or normal wear and tear like band discoloration.
Is the Fitbit Charge 6 warranty different from other models?
No, the Fitbit Charge 6 follows the standard manufacturer warranty of 1 year (or 2 years in the UK/EEA). To get a Fitbit Charge 6 warranty replacement, you must contact support for troubleshooting; if the device is found defective, Google will provide a replacement.
Can I get a Fitbit warranty replacement for a broken band?
Fitbit may replace a broken band if the damage is due to a manufacturing defect within the warranty period. However, bands broken due to snagging, accidents, or general aging are typically excluded.
What is the Fitbit return policy for defective items?
If you purchased directly from Fitbit.com, there is a 45-day satisfaction guarantee for returns. For defects found after 45 days but within the warranty period, the item is eligible for repair or replacement rather than a standard refund.
How do I contact Fitbit customer service for a warranty claim?
You can reach customer support through the Fitbit Help Center "Contact Us" page or by calling (877) 623-4997. For devices now integrated with Google, support is also available via the Google Store support channels.
Does the warranty cover a lost or stolen Fitbit?
No, the Fitbit limited warranty does not cover lost or stolen devices. It only applies to functional defects in the product itself. If you have Preferred Care (available through the Google Store), you may have additional coverage for accidents.
How do I find my Fitbit's serial number for a claim?
For most trackers like the Charge 6 or Luxe, the serial number is located in the Settings app under "Device Info" or "About." It is also printed on the original product packaging.
Does a replacement Fitbit come with a new warranty?
A replacement device is warranted for the remainder of the original warranty period or 30 days, whichever is longer. In some regions, local laws may require a longer extension on replaced hardware.
Products of Fitbit:
Our complete claim assistance covers all Fitbit products, including:
| Product name |
|---|
| Smartwatch |
| Fitbit Versa 4 |
| Fitbit Sense 2 |
| Fitbit Versa Lite |
| Fitbit Versa 3 |
| Fitness Tracker |
| Fitbit Inspire 3 Health & Fitness Tracker |
| Fitbit Luxe Fitness & Wellness Tracker |
| Fitbit Charge 5 Fitness Tracker |
| Fitbit Inspire 2 Fitness Tracker |
Contact Our Claim Experts
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Fitbit logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Fitbit.