To make a Fitbit warranty claim, all you need to do is contact their customer support team using the phone number or email address provided below.
In order to receive warranty service, a return authorization must be obtained. To be eligible for a refund, the following conditions must be met: the return authorization must be requested within 45 days of the date of shipment (subject to November and December purchases, for which the deadline is set at the 31st of the year following the date of shipment or 45 days after the date of shipment, whichever is longer).
The device or accessory must be returned in good physical condition, including all parts contained in the original packaging; and the return authorization number must be included with the return. If the return does not meet any of the requirements, they reserve the right to reject it or charge a restocking fee, which may be up to 15%.
Instead of having your original device repaired, you may receive a replacement or refurbished unit. This is for the case when you submit your product for service.
During the warranty process, Fitbit may provide you with one of the following solutions: either a warranty replacement or warranty service during the 1-year warranty period.
Without providing your name, contact information, and the registered email address of your product, you are not able to receive support from Fitbit.
You should have proof of purchase details and provide answers to the questions crafted to address potential issues before commencing the Fitbit warranty claim service. In addition to this, the listed procedure has to be followed.
File a claim for the original accessory band that was included in your device's in-box. This claim is limited to one per device per 4 months.
Before filing a Fitbit warranty claim, ensure that your device is set up properly and paired, to get further support with the application.
If you experience a problem with an accessory band that was purchased separately, a band that has been replaced, or with your Tracker or Smartwatch, please contact Fitbit Customer service team with the given address below.
For further info, Kindly Get in touch with Fitbit via this email.
USA:[email protected]24/7
UK: +44-80-0026-591124/7
Ireland: +353-1-691-750224/7
Germany: +49-0800-724-5981Mon-Fri 11:30am - 10:30pm, Sat 1pm - 9:30pm
USA: San Francisco, California
If you have trouble contacting Fitbit, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
https://support.google.com/product-documentation/answer/14815834
https://myhelp.fitbit.com/s/support
Fitbit guarantees that its Fitbit-branded devices and accessories, referred to as the "New Product", will be free from material and workmanship defects in normal use for one year from the original purchaser's date of purchase. The warranty period is extended to two years if the original purchaser is a resident of the European Economic Area and the Fitbit product was purchased in the EEA. If you opted for the Fitbit protection plan your device will be covered for 2 total years. It also covers some accidental damage. The warranty is valid solely for devices acquired through Fitbit or its authorized resellers. Fitbit devices and accessories contain complex parts that may be difficult to repair outside of a Fitbit factory. Repair services, parts, and facilities might not be available in your area. If your device needs repair, Fitbit may replace it with a refurbished model instead of fixing it. If repairs are possible, Fitbit may use refurbished parts. Please note that repairing or replacing your device could result in the loss of your data. If your Fitbit device experiences issues such as a non-functioning screen, rapid battery drain, vertical lines, completely black displays, flickering screens, Fitbit is not syncing and not charging, an unresponsive button, or a broken band, and these problems persist after following the troubleshooting steps, you will be provided with a replacement.
Fitbit typically offers a 1-year warranty period in most regions, including the warranty for the Fitbit Charge 5
Exemptions from this Limited Warranty encompass damage resulting from various conditions and actions, including normal wear and tear, accidents, misuse (including failure to adhere to product documentation), neglect, disassembly, alterations, and servicing by unauthorized technicians. External factors such as liquid damage, exposure to sharp objects, excessive force, anomalies in the electrical current supplied to the product, and extreme thermal or environmental conditions are also not covered by this warranty. Additionally, Fitbit's warranty does not cover cosmetic damage (scratches and dents), natural aging (discoloration or stretching), damage from an incorrect voltage or power supply, stolen products, consumable parts like batteries, or software, even if these are included with or embedded in the product.
Fitbit is a globally recognized brand that has revolutionized the fitness industry through its cutting-edge wearable devices. Its sleek design and cutting-edge features make it an ideal choice for those looking to track their progress and improve their health. Fitbit offers a comprehensive selection of activity trackers, smartwatches, and other wearable devices that track steps, heart rate, sleep, and GPS functions. Through these features, users can gain valuable insights into their day-to-day activities and overall health. Furthermore, Fitbit's user-friendly mobile application and online community are designed to motivate and engage users in their fitness journeys, furthering its mission to inspire and empower individuals around the world to lead healthier, more active lifestyles.
Our claim assistance covers all Fitbit products, including:
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Fitbit logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Fitbit.