3 Simple Steps for Fitbit Warranty Claim

Step 1:

• To make a Fitbit warranty claim, all you need to do is contact their customer support team using the phone number or email address provided below.

• In order to receive warranty service, a return authorization must be obtained.

• To be eligible for a refund, the following conditions must be met: the return authorization must be requested within 45 days of the date of shipment.

• This is subject to November and December purchases, for which the deadline is set at the 31st of the year following the date of shipment or 45 days after the date of shipment.

• The device or accessory must be returned in good physical condition, including all parts contained in the original packaging, and the return authorization number.

• If the return does not meet any of the requirements, they reserve the right to reject it or charge a restocking fee, which may be up to 15%.

Step 2:

• Without providing your name, contact information, and the registered email address of your product, you are not able to receive support from Fitbit.
  

• You should have proof of purchase details and provide answers to the questions crafted to address potential issues before commencing the Fitbit warranty claim service. 

• Instead of having your original device repaired, you may receive a replacement or refurbished unit. This is for the case when you submit your product for service.

• During the warranty process, Fitbit may provide you with one of the following solutions: either a warranty replacement or warranty service during the 1-year warranty period.

Step 3:

• File a claim for the original accessory band that was included in your device's inbox. This claim is limited to one per device per 4 months.

• Before filing a Fitbit warranty claim, ensure that your device is set up properly and paired to get further support with the application.

• If you experience a problem with an accessory band that was purchased separately, a band that has been replaced, or with your Tracker or Smartwatch, please contact the Fitbit Customer Service team.

• If your Fitbit device has issues like a non-functioning screen, rapid battery drain, vertical lines, black displays, flickering screens, syncing or charging problems, an unresponsive button, or a broken band that persists after troubleshooting, you will receive a replacement.

Fitbit Warranty Period:

• Fitbit typically offers a 1-year warranty period in most regions, including the warranty for the Fitbit Charge 5