3 Simple Steps for Retrospec Bikes Warranty Claim

Step 1:

• The products purchased from the official website of Retrospec have to be registered by providing the order and serial number, in addition to your name, email, address, phone number, the color of the product, place of purchase, and proof of purchase, to be uploaded in file format.

• You should mention the retailer's name in the event you made the purchase from them.  Because of the high order volume, registering your purchase with them guarantees that they can retrieve your order information even years after the date of purchase.

Step 2:

• Retrospec advises you not to exceed the fixed time limit of 50 days from the purchase date for a return. You have to return the products in their original packaging to receive the credit. The return shipping and handling charges should be paid by you.

• If you return the products in a non-resellable condition, Retrospec has the power to refuse to provide the refund to you. The products that you send back will be subjected to thorough inspection.

• Products that bear markings, have been damaged by the customer, or come with crushed packaging cannot be accepted. Email and order number are needed for the return process.
  

Step 3:

• In order to reach the customer support team, filling out the form is the primary and important step, even if there are other means available to contact them. The details that you provide in the form will help them to get back to you easily.

• Please remember that Retrospec possesses the sole discretion to ascertain what qualifies as manufacturer's defects.
  

• During the warranty process, Retrospec Bikes may provide you with one of the following solutions: either a warranty replacement or warranty service during the 1-year warranty period.
  

Retrospec Bikes Warranty Period:

• 1-year warranty on frame and fork for e-bikes

• 1-year warranty on bike trailers