The products purchased from the official website of Retrospec have to be registered by providing the order and serial number, in addition to your name, email, address, phone number, the color of the product, place of purchase, and proof of purchase, to be uploaded in file format.
You should mention the retailer's name in the event you made the purchase from them. Because of the high order volume, registering your purchase with them guarantees that they can retrieve your order information even years after the date of purchase.
Retrospec advises you not to exceed the fixed time limit of 50 days from the purchase date for a return. You have to return the products in their original packaging to receive the credit. The return shipping and handling charges should be paid by you.
If you return the products in a non-resellable condition, Retrospec has the power to refuse to provide the refund to you. The products that you send back will be subjected to thorough inspection.
Products that bear markings, have been damaged by the customer, or come with crushed packaging cannot be accepted. Email and order number are needed for the return process.
In order to reach the customer support team, filling out the form is the primary and important step, even if there are other means available to contact them. The details that you provide in the form will help them to get back to you easily.
Please remember that Retrospec possesses the sole discretion to ascertain what qualifies as manufacturer's defects.
During the warranty process, Retrospec Bikes may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
If you have trouble contacting Retrospec Bikes, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
All products bought from Retrospec come with a warranty covering defects in materials and workmanship for a specified period starting from the purchase date. This warranty entails that Retrospec will, at its discretion, either repair or replace products that suffer damage due to defects in materials, workmanship, or other issues.
1-year warranty on frame and fork for e-bikes
1-year warranty on bike trailers
The warranty does not encompass labor and transportation costs. It also excludes coverage for the impacts of regular wear, as well as damage resulting from accidents, abuse, excessive loads, neglect, improper assembly, inadequate maintenance, or the addition of any item incompatible with the bicycle's original intended use.
Ely launched Retrospec with a small batch of fixed-gear bikes and a lofty vision. Retrospec boasts a close-knit team that thrives on getting things done (IYKYK). They firmly believe in the power of collaboration, as evidenced by their office motto, "teamwork makes the dream work." From the initial bike sale, they've expanded their product line, introducing hundreds of new items aimed at making outdoor experiences more accessible. The design, testing, and realization of their products take place in their in-house Adventure Lab. Their ultimate goal is for their gear to foster a deeper appreciation for nature and encourage more people to venture outdoors.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Retrospec Bikes logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Retrospec Bikes.