Step 1:

  • For Reebok warranty claims, you should engage with the retailer where you originally purchased the footwear, following their unique return and exchange procedures.

  • To initiate a warranty request, it is necessary to return the footwear to the very retailer from which you made the initial purchase.

  • In the event that a retailer cannot assist with your Reebok warranty claim, you have the freedom to initiate the claim process directly with Warson Brands.

Step 2:

  • You are welcome to return the products within 30 days of receiving them in new condition if they do not meet your expectations. 

  • They will accept the return if it is in its original packaging. Approximately, it takes 7–14 business days to process your return once the package is received by them.

  • Unlike others, the refund will be credited to your payment account in advance. A confirmation email will be sent to you as soon as your refund has been provided.

  • Reebok enforces various return conditions to inform customers before they send back their items. Items cannot be accepted that show signs of wear, damage, alteration, or washing.

  • Additionally, products with non-returnable markings and complimentary gifts are not eligible for returns.

Step 3:

  • Customer service is pleased to help you if you want your items to be returned to the adjacent return address. 

  • The order is delivered within seven to fifteen business days. This will be informed by email.

  • Please ensure that you complete all the fields with your personal details in the contact form.

  • During the warranty process, Reebok may provide you with one of the following solutions: either a warranty replacement or warranty service during the 12-month limited warranty period.

Reebok Warranty Period:

  • Reebok offers 12-month limited warranty

Reebok Contact Information:

Phone Number

+1-877-753-2426

Contact Address

25 Drydock Avenue,
Boston, MA-02210,
USA.

Chat or Submit a Claim

If you are having trouble contacting Reebok, submit a claim here.

What is covered under the Reebok Warranty?

Reebok warranty covers:

  • The original purchaser
  • Manufacturing defects
  • Replacement
  • Discount for a Reebok purchase
  • Purchase made via authorized retailer

What is NOT covered under the Reebok Warranty?

Reebok warranty will not cover:

  • Normal wear and tear
  • Unauthorized alterations
  • Unauthorized repairs
  • Safety-toe or metatarsal guard footwear
  • Issues like broken laces, worn insoles, fit, comfort, and odors

Products of Reebok:

Our claim assistance covers all Reebok products, including:

Product name
T-Shirts
Reebok x SET Formcloud Tribute Tank Top
Reebok x Barbie Graphic T-Shirt
Training Tech T-Shirt
Reebok X Barbie Cross Top
Vector Graphic T-Shirt
Shoes
Reebok x Barbie FloatZig 1 Running Shoes
FloatZig Symmetros Shoes
Reebok Lite 4 Shoes
Zig Dynamica 5 Shoes
Premier Trinity KFS Shoes
Zig Dynamica STR Shoes
Active Lite Shoes
DMX Comfort+ Shoes
Walk Ultra 7 DMX MAX Women's Shoes
Nano X4 Training Shoes
Nano Gym Shoes
Nano 2.0 Training Shoes
Nano X3 Training Shoes

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Reebok logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Reebok.