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First, reach out to the original retailer where you purchased the product.
Follow their return or exchange policy for warranty-related issues.
If the retailer cannot assist, contact Reebok customer support directly.
Keep proof of purchase and product details ready for verification.
Returns are accepted within 30 days (online orders) or 60 days (in-store purchases).
Items must be unworn, unwashed, unaltered, with original tags and packaging.
Use the Reebok return portal to register your return and get a shipping label
Send the item with the return packing slip to avoid delays.
Returns are processed within 5–7 business days after reaching the warehouse.
You’ll receive email confirmation once refund/exchange is completed.
For defective items, Reebok may provide a replacement or warranty service.
Reebok offers 12-month limited warranty
Typical Processing Time: Most returns and warranty-related requests are processed within 5–7 business days after the product reaches the warehouse, while full refunds may take additional time depending on your bank.
Reason for Common Delays: Delays usually happen due to missing packing slip, incomplete return request, or items not meeting return conditions (used/damaged). In some cases, verification of defects or retailer involvement can also slow things down.
Helpful Tip to make the claim easier: Always include the return packing slip, original packaging, and clear product details, and ensure the item is unused and meets return conditions to avoid rejection or delays.
Proof of purchase
Order number
25 Drydock Avenue,
Boston, MA-02210,
USA.
Reebok warranty covers:
Reebok warranty will not cover:
Reebok shoes come with a limited warranty that covers manufacturing defects in materials and workmanship.
To claim warranty, you should contact the retailer where you purchased the shoes or reach out to Reebok support if the retailer cannot assist.
Reebok offers free footwear exchanges (for size changes), provided the product is unused and returned within the allowed period.
Reebok accepts returns within 30 days (online orders) if items are unworn, unwashed, and in original packaging.
No, Reebok does not accept returns for used or worn shoes, unless there is a valid manufacturing defect.
Most claims and returns are processed within 5–7 business days after the item reaches the warehouse.
The warranty covers manufacturing defects, but excludes damage caused by misuse or normal wear and tear.
Yes, but returns must be handled by the original retailer, as Reebok does not process third-party returns directly.
You can start by using the Reebok return portal for eligible orders or contacting customer support for defective products.
Our complete claim assistance covers all Reebok products, including:
| Product name |
|---|
| Shoes |
| Running Shoes |
| Training Shoes |
| Walking Shoes |
| Basketball Shoes |
| Lifestyle Sneakers |
| Classic Shoes |
| Clothing |
| T-Shirts |
| Hoodies & Sweatshirts |
| Jackets |
| Shorts |
| Pants |
| Leggings |
| Sports Bras |
| Tank Tops |
| Accessories |
| Bags & Backpacks |
| Hats & Caps |
| Socks |
| Gloves |
| Sports Equipment / Training Gear |
| Dumbbells |
| Resistance Bands |
| Yoga Mats |
| Training EquipmentCollections & Collaborations |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Reebok logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Reebok.