Step 1:

  • First, reach out to the original retailer where you purchased the product.

  • Follow their return or exchange policy for warranty-related issues.

  • If the retailer cannot assist, contact Reebok customer support directly.

  • Keep proof of purchase and product details ready for verification.

Step 2:

  • Returns are accepted within 30 days (online orders) or 60 days (in-store purchases).

  • Items must be unworn, unwashed, unaltered, with original tags and packaging.

  • Use the Reebok return portal to register your return and get a shipping label

Step 3:

  • Send the item with the return packing slip to avoid delays.

  • Returns are processed within 5–7 business days after reaching the warehouse.

  • You’ll receive email confirmation once refund/exchange is completed.

  • For defective items, Reebok may provide a replacement or warranty service.

Reebok Warranty Period:

  • Reebok offers 12-month limited warranty

Real Experiences with Reebok Warranty Claims:

Typical Processing Time: Most returns and warranty-related requests are processed within 5–7 business days after the product reaches the warehouse, while full refunds may take additional time depending on your bank.

Reason for Common Delays: Delays usually happen due to missing packing slip, incomplete return request, or items not meeting return conditions (used/damaged). In some cases, verification of defects or retailer involvement can also slow things down.

Helpful Tip to make the claim easier: Always include the return packing slip, original packaging, and clear product details, and ensure the item is unused and meets return conditions to avoid rejection or delays.

Required Documents for Your Reebok Warranty Claims:

  • Proof of purchase

  • Order number

Reebok Contact Information:

Phone Number

+1-877-753-2426

Contact Address

25 Drydock Avenue,
Boston, MA-02210,
USA.

Chat or Submit a Claim

Let Warranty Valet assist you in claiming Reebok warranty hassle-free.

Useful Links:

What is covered under the Reebok Warranty?

Reebok warranty covers:

  • Manufacturing defects in materials and workmanship
  • Defective or incorrect items received from orders
  • Eligible products within the 12-month limited warranty period (e.g., eyewear)

What is NOT covered under the Reebok Warranty?

Reebok warranty will not cover:

  • Worn, used, washed, or altered products
  • Damage caused by misuse, accidents, or improper care
  • Items marked as “Final Sale”
  • Original shipping charges (non-refundable)
  • Returns without original packaging, tags, or packing slip

Reebok Warranty FAQs

What is the Reebok warranty on shoes?

Reebok shoes come with a limited warranty that covers manufacturing defects in materials and workmanship.

How do I claim Reebok shoe warranty?

To claim warranty, you should contact the retailer where you purchased the shoes or reach out to Reebok support if the retailer cannot assist.

What is the Reebok exchange policy?

Reebok offers free footwear exchanges (for size changes), provided the product is unused and returned within the allowed period.

What is the Reebok return policy?

Reebok accepts returns within 30 days (online orders) if items are unworn, unwashed, and in original packaging.

Can I return Reebok shoes after use?

No, Reebok does not accept returns for used or worn shoes, unless there is a valid manufacturing defect.

How long does a Reebok warranty claim take?

Most claims and returns are processed within 5–7 business days after the item reaches the warehouse.

What does Reebok warranty cover?

The warranty covers manufacturing defects, but excludes damage caused by misuse or normal wear and tear.

Can I return Reebok shoes bought from another store?

Yes, but returns must be handled by the original retailer, as Reebok does not process third-party returns directly.

How do I start a Reebok warranty claim online?

You can start by using the Reebok return portal for eligible orders or contacting customer support for defective products.

Products of Reebok:

Our complete claim assistance covers all Reebok products, including:

Product name
Shoes
Running Shoes
Training Shoes
Walking Shoes
Basketball Shoes
Lifestyle Sneakers
Classic Shoes
Clothing
T-Shirts
Hoodies & Sweatshirts
Jackets
Shorts
Pants
Leggings
Sports Bras
Tank Tops
Accessories
Bags & Backpacks
Hats & Caps
Socks
Gloves
Sports Equipment / Training Gear
Dumbbells
Resistance Bands
Yoga Mats
Training EquipmentCollections & Collaborations

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Reebok logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Reebok.