Step 1:

  • Warranty claims can be made by contacting CHANEL's customer care services, which are readily accessible to assist you throughout the weekdays, ensuring your concerns are addressed promptly.

  • During the warranty process, CHANEL may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period. 

Step 2:

  • You have the right to return all of your products, or parts thereof, within 14 days from the date of shipment.

  • You need to complete the form provided for the return process in the package, and the prepaid mailing label has to be attached to the outer surface of the package.

  • Individuals with existing accounts can readily download the form from the official website. Unused or scarcely used products must be returned in their original packaging.

  • CHANEL will refund the amount for the returned products if all returning instructions are followed.

Step 3:

  • At the bottom of the official page, you can find an account option. This allows you to create an account by providing your personal data, and no fields can be skipped.

  • Creating an account will enhance your shopping experience, making it more personalized and enabling faster online checkouts.

  • The status of the online care request can be tracked in case you have submitted your product for maintenance or service. 

CHANEL Warranty Period:

  • 5-year warranty on handbags or wallets on chain

CHANEL Contact Information:

Phone Number

+1-800-550-0005

Contact Address

9 West 57th Street Suite 45,
New York, NY-10019,
USA.

Chat or Submit a Claim

If you are having trouble contacting CHANEL, submit a claim here.

What is covered under the CHANEL Warranty?

CHANEL warranty is valid for:

  • Metal parts
  • Repairs or replacements
  • Seams, zippers
  • Decorative ornaments
  • Handles, straps, tabs, and leather flaps

What is NOT covered under the CHANEL Warranty?

CHANEL warranty is not valid for:

  • Normal wear and tear
  • Shipping charges
  • Repairs or replacements due to unintended use
  • Improper use or deviating from care instructions
  • Warranty is void if the product is altered or repaired by unauthorized third parties

Products of CHANEL:

Our claim assistance covers all CHANEL products, including:

Product name
High Jewelry
Fine Jewelry
Watches
Eyewear
Lipstick
Liquid lipsticks
Lipgloss
Lip Liner
Lip Balm

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of CHANEL logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of CHANEL.