Daniel Wellington advises its valuable clients to contact customer support to claim a warranty for any product, such as watches, sunglasses, smartwatch cases, and pieces of jewelry.
They also share information about receiving, returning, and tracking the orders. Moreover, answers on receiving your refund can be found on the contact page.
During the warranty process, Daniel Wellington may provide you with one of the following solutions: either a warranty replacement or warranty service during the 24-month warranty period.
If you wish to have your product repaired or replaced within the warranty period, please get in touch with the Daniel Wellington customer support nearest to you using the provided contact information.
When sending your DW Watch for repair or replacement, it's essential to package it with utmost care to prevent any potential damage during shipping. The customer support team is available to furnish details about the warranty service as specified within this DW warranty.
Daniel Wellington retains the authority to either repair or substitute the DW Watch and its components with DW Watches and components of a similar caliber that align with local standards.
Under this DW Warranty, there will be no charge for the repair or replacement if your warranty claim falls within the defined scope of this DW Warranty.
Daniel Wellington will cover the expenses associated with the return and handling of DW warranty claims.
24-month limited warranty
11821 Rock Rose Avenue,
Austin, Texas-73301,
USA.
Daniel Wellington stands behind the quality of its DW products, offering a warranty covering manufacturing and material defects for a duration of twenty-four (24) months from the original retail purchase date. This DW Warranty is exclusively valid for products acquired through the official Daniel Wellington website, Daniel Wellington stores, or authorized resellers. Should your product require repair or replacement in line with the warranty terms, Daniel Wellington will cover the associated costs. The following limited warranty, known as the "DW Warranty," is applicable to authentic Daniel Wellington products, provided they are purchased in their original labeled packaging and are either sold or submitted for warranty service in any country. Please ensure you have your proof of purchase ready when seeking repair service. The Daniel Wellington warranty policy may vary slightly depending on the product, but here are some common aspects of the DW warranty policy.
The warranty will not extend to products that are not Daniel Wellington items, normal wear, and tear, damage resulting from accident, abuse, neglect, improper use or storage, or damage caused by repairs, service, or alterations performed by individuals not authorized by Daniel Wellington. Additionally, if the product's serial number, which is engraved on it, is missing or has been tampered with, altered, forged, replaced, defaced, or rendered illegible, the DW Warranty will no longer be valid.
Our claim assistance covers all Daniel Wellington products, including:
| Product name |
|---|
| Gold Watches |
| Sunglasses |
| Crystal Watches |
| Bracelet |
| Earrings |
| Rings |
| Necklaces |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Daniel Wellington logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Daniel Wellington.