Product Registration is important to begin your warranty claim process. Whether you encounter issues with items such as grills, smokers, or fryers, completing the registration will enable them to promptly reach out to you and deliver efficient service.
Prior to submitting the warranty claim, it's essential to supply the product's model number. This identifier is vital for obtaining information on replacement parts, warranty details, product manuals, and guides, as well as product diagrams.
You can monitor your order by supplying the confirmation number and check the status of your case by providing the case number.
They have established particular protocols for product returns. It's crucial to acquire an RMA number for any items when initiating a return. The RMA number should be prominently displayed on both the exterior of the shipping container and the packing slip, which must be included inside the container.
If customers return products without including an RMA number, a restocking fee of 20% will be applied, calculated based on the value of the returned products.
If you wish to swap an item for an alternative choice, kindly use the aforesaid procedure to return the original item. Upon receipt of the item, your initial purchase price will be reimbursed to you.
The processing of your return will require approximately 7 to 10 business days from the time the items arrive at their returns center. To receive a refund to the original form of payment, items that have been purchased must be returned to them in their original, unused condition within 30 days of the purchase date.
When reaching out to Customer Support, please ensure you have your Model and Serial numbers in the invoice with you. Feel free to give them a call if you require further assistance.
You'll need to furnish them with essential information to facilitate contacting you. They deeply value hearing from individuals who share an interest in their products and lifestyle.
1-year warranty on other parts
3-year warranty on firebox
10-year warranty on burners
1333 Belfast Avenue,
Columbus, Georgia-31904,
USA.
This warranty applies solely to units purchased from an authorized retailer. The manufacturer assures the original consumer-purchaser that, under correct assembly and normal and reasonable home use, this product will remain free from defects in workmanship and materials for the specified periods starting from the purchase date. The manufacturer reserves the right to request the return of defective parts, with postage and/or freight prepaid by the consumer, for examination and review. This limited warranty is valid only within the United States and Canada and is exclusively applicable to the original product owner; it is non-transferable. To avail of this warranty, the manufacturer requires proof of the purchase date, so it's essential to retain your sales slip or invoice.
This warranty does not include coverage for any consequential or incidental damages resulting from breaches of either this limited warranty or any applicable implied warranty. It also excludes damages or failures caused by acts of God, improper care and maintenance, grease fires, accidents, unauthorized part replacements by parties other than the Manufacturer, misuse, transportation, commercial use, abuse, harsh environmental conditions (including adverse weather and acts of nature), or improper installation.
Our claim assistance covers all Char-Broil products, including:
| Product name |
|---|
| Gas Grills |
| Electric Grills |
| Portable Grills |
| Hybrid Grills |
| Charcoal Grills |
| Grill Covers |
| Stainless Steel Smoker Box |
| Digital Thermometers |
| Entertainer Deluxe Carts |
| Analog Electric Smokers |
| Vertical Gas Smokers |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Char-Broil logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Char-Broil.