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3 Simple Steps for Casper Warranty Claim
Step 1:
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Customers who purchased from third-party retailers must register their product with Casper to activate warranty coverage.
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Purchases made through the official website do not require registration.
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Sign in or create an account to manage your product and warranty details.
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Account access provides exclusive offers, product tips, and updates.
Step 2:
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Casper allows returns within 30 days for unused products in original packaging for a full refund.
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Mattresses come with a 100-night trial, with free returns after the initial 30-night adjustment period.
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Attach the return label to the package; a sturdy box can be used if original packaging is unavailable.
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Track your return using the shipping confirmation email and tracking number.
Step 3:
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Contact Casper customer support for help with returns, warranty claims, or product issues.
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Dedicated Sleep Specialists assist with product selection and troubleshooting.
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Support is available 7 days a week for all sleep-related queries.
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Call or reach out through official support channels to begin your claim or get guidance.
Casper Warranty Period:
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6-Month limited warranty on snooze wear
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12-Month limited warranty on glow lights
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1-year limited warranty on dog beds, protectors, duvets, and blankets
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2-year limited warranty on furniture
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5-year limited warranty on mattress topper
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10-year limited warranty on the mattress and adjustable base
Real Experiences with Casper Warranty Claims:
Typical Processing Time: Quality experts review submitted claims as quickly as possible, though refunds are typically finalized only after the product is picked up by a partner.
Reason for Common Delays: Missing photos of the manufacturing tag or the defect itself are the primary reasons for a pause in the warranty evaluation process.
Helpful Tip to make the claim easier: If you notice sagging, use a yardstick across the mattress surface and a ruler to measure the gap; photographing this "dip" proves the indentation depth and speeds up your Casper warranty approval.
Casper Contact Information:
Contact Address
175 Greenwich Street,
40th Floor, New York 10007, USA.
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Chat or Submit a Claim
Let Warranty Valet assist you in claiming Casper warranty hassle-free.
Useful Links:
What is covered under the Casper Warranty?
Casper limited warranty includes:
- Products manufactured by Casper Sleep Inc
- Products purchased directly from Casper or authorized retailers in the USA
- The original purchaser
- Physical flaws in the Mattress foam
What is NOT covered under the Casper Warranty?
Casper provides a limited warranty which does not extend to:
- Commercial use
- Normal wear and tear
- Products sold by unauthorized resellers
- Natural softening of the foam pressure-relieving material over time
- Mattress's pressure-relieving properties
Casper Warranty FAQs
What is the Casper warranty?
Casper warranty covers manufacturing defects in mattresses, pillows, and sleep products under normal use.
What does the Casper mattress warranty cover?
Casper mattress warranty covers defects like foam deterioration, sagging beyond limits, and structural issues, depending on the model.
How long is the Casper warranty period?
Casper mattresses typically come with a 10-year limited warranty, while other products may have shorter coverage periods.
What is the Casper guarantee or trial period?
Casper offers a 100-night risk-free trial on mattresses, allowing customers to return the product after a 30-night adjustment period.
How do I register my Casper mattress?
You can register your mattress by creating an account and adding your product details through the official registration page.
Do I need to register my Casper product for warranty?
Registration is required for products purchased from third-party retailers, but not necessary for items bought directly from Casper’s official website.
What is Casper pillow warranty coverage?
Casper pillow warranty covers manufacturing defects but does not include normal wear and tear or misuse.
What is the Casper adjustable base warranty and return policy?
Casper adjustable bases come with a limited warranty covering mechanical defects, along with a return policy based on product condition and eligibility.
How do I return a Casper product under warranty or trial?
You can initiate a return by contacting support, attaching the return label, and shipping the product back. Eligible items qualify for a full refund or replacement.
How do I register my Casper product?
To register your Casper product, sign in or create an account on their official website and enter your purchase and product details to activate warranty benefits.
Products of Casper:
Our complete claim assistance covers all Casper products, including:
| Product name |
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| Mattresses |
| Casper One |
| Casper Dream Hybrid |
| Casper Dream Max |
| Casper Snow |
| Casper Snow Max |
| Pillows |
| Foam Pillow |
| Lighting |
| Glow Light |
| Bed Frames & Foundations |
| Adjustable Bed Frame |
| Foundation |
| Dog Beds |
| Casper Dog Bed |
Contact Our Claim Experts
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Casper logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Casper.