3 Simple Steps for Lectric eBikes Warranty Claim

Step 1:

• Locate your proof of purchase or evidence of ownership, which is required whether you are the original purchaser or a subsequent owner of a warranted eBike.

• Identify the specific components in question, as the manufacturer differentiates between "Covered Parts" (like the motor, frame, and display) and noncovered wear items.

• Ensure the bike is located within the Continental United States or Canada, as international shipping or relocation may impact your eligibility for parts and service support.

Step 2:

• Capture clear photographic evidence or video documentation of the issue; this is a mandatory requirement to help the technical team accurately diagnose the problem.

• Rule out "Wear Parts" such as tires, tubes, brake pads, rotors, chains, and grips, as these are expected to degrade with normal use and are not covered under the limited policy.

• Verify that the issue did not result from water damage, improper assembly, or unauthorized modifications, as the electrical systems are weather resistant but not fully waterproof.

Step 3:

• Reach out to the support team electronically or through the official Help Center to have your claim entered and reviewed by a technician.

• Await written approval and specific instructions before taking your bike to a partner shop or attempting a professional repair.

• Provide a valid shipping address within the service area for the delivery of any replacement parts or repaired products authorized by the company.

Lectric eBikes Warranty Period:

• Standard Warranty: 1-year limited warranty on most components

• Extended Warranty: Optional paid plans available (up to -3 years total)