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3 Simple Steps for Aventon Warranty Claim
Step 1:
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Visit the official website to register your bicycle within 90 days of purchase to upgrade the structural frame warranty to a lifetime guarantee.
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Secure your dated proof of original retail purchase, as this document is mandatory for both original and subsequent owners to validate the start of the coverage period.
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Confirm that the product was purchased new from an Authorized Aventon Retailer or directly from the official storefront to ensure eligibility for factory support.
Step 2:
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Take clear photos or videos of the suspected defect, as visual documentation is required for the retailer or the customer experience team to inspect the issue.
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Differentiate between manufacturing defects and wear and tear items like brake pads, chains, spokes, and grips, which are naturally excluded from the warranty.
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Review the user manual to confirm the bike has been maintained according to the published guidelines, as neglect or improper repair will void the structural coverage.
Step 3:
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Submit the official Warranty Form online if you purchased your bike directly, or visit your original Authorized Aventon Retailer for an in person inspection.
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Coordinate with the support team to return the defective part; Aventon may repair the item or replace it with the most similar current product available.
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Confirm that your claim is initiated within one year of the original purchase date to take advantage of the provision for no cost warranty labor.
Aventon Warranty Period:
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Standard e-Bike Warranty: 2-year limited warranty
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Battery: 2 years or ~300 charge cycles (whichever comes first)
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Frame & Components: Typically covered for 2 years against manufacturing defects
Aventon Contact Information:
Contact Address
3040 Saturn St
Brea, CA 92821
USA
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Chat or Submit a Claim
Let Warranty Valet assist you in claiming Aventon warranty hassle-free.
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What is covered under the Aventon Warranty?
These are covered in the Aventon warranty policy
- Frames and Framesets (2 Years/Lifetime): Structural integrity is covered for 2 years, or for life if registered within the first 90 days of ownership.
- Electrical Components (2 Years): Includes the motor and other drive system components, as well as paint and graphics on the frame.
- Aventon Batteries (2 Years): Coverage for up to 2 years or 300 charging cycles, designed to retain at least 75% of original capacity.
- Transferable Coverage: Subsequent owners receive a 2-year warranty from the original retail purchase date for frames, components, and batteries.
What is NOT covered under the Aventon Warranty?
These are NOT covered in the Aventon warranty policy
- Third-Party Components: Drivetrains, brakes, and suspension forks from other manufacturers are handled through their respective brand warranties.
- Wear and Tear: Natural degradation of tires, tubes, bearings, cables, sprockets, and stripped bolts/threads is the owner's responsibility.
- Shipping Damage (After 30 Days): Damage during transit must be reported within 30 days with photos and a detailed note on the Bill of Lading.
- Improper Use: Damage resulting from crashes, corrosion, improper assembly, or failure to perform service at appropriate intervals.
Products of Aventon:
Our complete claim assistance covers all Aventon products, including:
| Product name |
|---|
| Electric bicycles (e-bikes) |
| Commuter and urban e-bikes |
| Cargo and utility e-bikes |
| Accessories and replacement parts |
Contact Our Claim Experts
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Aventon logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Aventon.