3 Simple Steps for ARRIS SURFboard Warranty Claim

Step 1:

  • Warranty claims can be more easily processed if you directly register your products.

  • In the first step, you'll need to choose your product category and then select the series and specific product, while also inputting the accurate serial number. Subsequent steps will require you to provide additional necessary details to complete the product registration process.

Step 2:

  • You're welcome to claim any defective products at any time. However, it's recommended to verify the warranty status and product eligibility beforehand. This will streamline the process for both parties involved.

  • You can initiate a call with their technical support team directly, providing all necessary product details and proof of purchase. They will thoroughly listen to your issue, assess it, and inform you about the potential options and steps involved in the process.

Step 3:

  • ARRIS SURFboard offers comprehensive support to its customers, covering various aspects related to their products and services. Customers can depend on them for assistance with nearly any issue. Live chat and phone support are the preferred methods for customers seeking prompt responses.

  • Moreover, they've established a Surfboard Community where you can engage in discussions, as well as an engaging Arris Network Assistant to provide further assistance. Additionally, they provide premium support through paid plans, which you may also want to consider.

ARRIS SURFboard Warranty Period:

  • 1-year limited warranty on G54 SURFboard® DOCSIS® 3.1 Gigabit Modem & Wi-Fi® 7 Router

  • 2-year limited warranty on SB6190 SURFboard® DOCSIS® 3.0 Cable Modem

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ARRIS SURFboard Contact Information:

Contact Address

3871 Lakefield Drive,
Suwanee, Georgia-30024,
USA.

Chat or Submit a Claim

Let Warranty Valet assist you in claiming ARRIS SURFboard warranty hassle-free.

What is covered under the ARRIS SURFboard Warranty?

ARRIS SURFboard warranty policy applies to:

  • Covers material or workmanship defects or damages in the product.
  • ARRIS reserves the right to repair or replace the product at their discretion within the warranty period.
  • Software is not covered under the warranty.
  • Applies only to products purchased directly from the ARRIS website or authorized retail resellers.
  • Warranty is valid only for the original end-user under normal usage conditions.

What is NOT covered under the ARRIS SURFboard Warranty?

ARRIS SURFboard warranty does not apply to:

  • Excludes damage from Acts of God, accidents, misuse, neglect, improper care and maintenance, or unauthorized alterations.
  • Does not cover damage from mishandling, transportation, usage, application, installation, testing, or repair.
  • Cosmetic issues or defects from normal wear and tear that don't affect performance or functionality are not covered.
  • Warranty is only applicable to products manufactured and identified by ARRIS with trademarked logos or product identification marks.
  • Excludes liability for damages caused by third-party software supplied with the product.

Products of ARRIS SURFboard:

Our claim assistance covers all ARRIS SURFboard products, including:

Product name
Cable Modems
Wi-Fi Routers
Xfinity Voice Modems
Mesh Wi-Fi Routers & Systems
SURFboard Thruster Gaming Acceleration Kit
SURFboard Wi-Fi 6E Network Upgrade Kit

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of ARRIS SURFboard logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of ARRIS SURFboard.