3 Simple Steps for ARRIS SURFboard Warranty Claim:

Step 1:

  • ARRIS SURFboard does not offer account creation options for its customers. Instead, you can directly register your products, which will be beneficial in various aspects, including warranty claims.

  • In the first step, you'll need to choose your product category and then select the series and specific product, while also inputting the accurate serial number. Subsequent steps will require you to provide additional necessary details to complete the product registration process.

Step 2:

  • You're welcome to claim any defective products at any time. However, it's recommended to verify the warranty status and product eligibility beforehand. This will streamline the process for both parties involved.

  • You can initiate a call with their technical support team directly, providing all necessary product details and proof of purchase. They will thoroughly listen to your issue, assess it, and inform you about the potential options and steps involved in the process.

Step 3:

  • ARRIS SURFboard offers comprehensive support to its customers, covering various aspects related to their products and services. Customers can depend on them for assistance with nearly any issue. Live chat and phone support are the preferred methods for customers seeking prompt responses.

  • Moreover, they've established a Surfboard Community where you can engage in discussions, as well as an engaging Arris Network Assistant to provide further assistance. Additionally, they provide premium support through paid plans, which you may also want to consider.

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Contact Address

3871 Lakefield Drive,
Suwanee, Georgia-30024,

What is covered under the ARRIS SURFboard Warranty?

ARRIS SURFboard adheres to a meticulously designed warranty policy to ensure that any material or workmanship defects or damages in the product are addressed. They reserve the right to either repair or replace the product, at their discretion, within the specified warranty period. Please be aware that software is consistently exempt from warranty coverage. It's important to note that this policy applies solely to products purchased directly from their website or authorized ARRIS retail resellers, and only to the original end-user under normal usage conditions.

  • 1-year limited warranty on G54 SURFboard® DOCSIS® 3.1 Gigabit Modem & Wi-Fi® 7 Router

  • 2-year limited warranty on SB6190 SURFboard® DOCSIS® 3.0 Cable Modem

What is NOT covered under the ARRIS SURFboard Warranty?

ARRIS SURFboard's limited warranty excludes any product damage resulting from Acts of God, accidents, misuse, neglect, improper care and maintenance, unauthorized alterations, mishandling, transportation, usage, application, installation, testing, repair, and cosmetic issues or defects arising from normal wear and tear during typical usage that do not impact the product's performance or functionality. ARRIS' warranties are applicable only to products manufactured and identified by ARRIS, with trademarked logos or product identification marks affixed to them. Additionally, they disclaim liability for damages caused by third-party software supplied with the product.

About ARRIS SURFboard

Arris International Limited, commonly referred to as ARRIS, is an American-based telecommunications equipment company specializing in the development of products for data, video, and telephone connectivity systems for both residential and commercial purposes. Renowned for their reliability and performance, ARRIS is a trusted provider of home connectivity solutions, offering enhanced speed and efficiency. The ARRIS SURFboard products are meticulously crafted to seamlessly integrate into your network, ensuring unparalleled home connectivity.

Products of ARRIS SURFboard

Cable Modems Wi-Fi Routers Xfinity Voice Modems Mesh Wi-Fi Routers & Systems SURFboard Thruster Gaming Acceleration Kit

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of ARRIS SURFboard logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of ARRIS SURFboard.