• 12 Sep, 2023

Are you about to claim ARRIS SURFboard warranty? Here is the handy guide!

3 Simple Steps for ARRIS SURFboard Warranty Claim:

Step 1:

  • ARRIS SURFboard does not provide its customers with account creation options. You can instead register your products directly. This will help you in many areas including warranty claims.

  • You will have to select your product category followed by selecting the series and product along with providing the accurate serial number in the first step. You will have to provide other necessary details in the following steps to have your product registered.

Step 2:

  • You are always free to claim any of your defective products. It is advised to check your warranty status and eligibility of the product before claiming it. This will ease the process on both ends.

  • You can directly jump into a call with their technical support for the purpose with all the necessary product details and proof of purchase in hand.

  • They will hear your issue in detail, inspect it and let you know about the possibilities and proceedings of the process.

Step 3:

  • ARRIS SURFboard provides its customers with extended support. You can rely on them for almost anything related to their products and services. Live chat support and call support are the most preferred methods for customers to get prompt responses.

  • Additionally, They have created a Surfboard Community for you to discuss with and an interesting Arris Network Assistant to assist you.

  • They also offer premium support through paid plans which you can also consider too.

Phone Number


24 X 7

Contact Address

3871 Lakefield Drive.
Suwanee, Georgia,

What is covered under the ARRIS SURFboard Warranty?

ARRIS SURFboard follows a well-constructed warranty plan that will make sure any kind of defect or damage in the material or workmanship of the product will be replaced or replaced at their sole discretion within the defined warranty period. Software is always excluded from the warranty. Please note that this is only applicable for products that are purchased directly from their website or from authorized ARRIS retail resellers only to the original end-user under normal use. You can always exercise specific legal rights and other rights that may vary from one state to the other.

  • 30-Day Return Policy.

  • 1-Year Warranty Period According To Specifications.

  • 2-Year Warranty Period According To Specifications.

What is NOT covered under the ARRIS SURFboard Warranty?

ARRIS SURFboard’s limited warranty does not apply to any product that is damaged due to Acts of God; accident, misuse, neglect, no proper care & maintenance; alteration through unauthorized sources; improper handling, transport, use or application, installation, testing and repair and cosmetic problems or defects which result from normal wear and tear under ordinary use, and do not affect the performance or use of the product. ARRIS’ warranties apply only to a Product that is manufactured by ARRIS and identified by ARRIS and products having owned trademark, trade name or product identification logos affixed to the Product are always rejected. They are also not liable for any damages due to software supplied by third-party sources.

About ARRIS SURFboard

Arris International Limited, popularly known as ARRIS is a telecommunication equipment company basically from America which is engaged in creating products for data, video and telephone connectivity systems for homes and businesses. They are a trusted name in home connectivity with better speed in its usage. The ARRIS SURFboard products are designed to seamlessly integrate into your network to provide you with superior home connectivity.

Products of ARRIS SURFboard

Cable Modem & Wi-Fi Products Network & Gaming Accessories

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

  • One-Click
    Claim Process

    Sign-Up today to get hassle-free claim assistance with our Home Plan, with support for up to 20 products.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of ARRIS SURFboard logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of ARRIS SURFboard.