ARRIS SURFboard does not offer account creation options for its customers. Instead, you can directly register your products, which will be beneficial in various aspects, including warranty claims.
In the first step, you'll need to choose your product category and then select the series and specific product, while also inputting the accurate serial number. Subsequent steps will require you to provide additional necessary details to complete the product registration process.
You're welcome to claim any defective products at any time. However, it's recommended to verify the warranty status and product eligibility beforehand. This will streamline the process for both parties involved.
You can initiate a call with their technical support team directly, providing all necessary product details and proof of purchase. They will thoroughly listen to your issue, assess it, and inform you about the potential options and steps involved in the process.
ARRIS SURFboard offers comprehensive support to its customers, covering various aspects related to their products and services. Customers can depend on them for assistance with nearly any issue. Live chat and phone support are the preferred methods for customers seeking prompt responses.
Moreover, they've established a Surfboard Community where you can engage in discussions, as well as an engaging Arris Network Assistant to provide further assistance. Additionally, they provide premium support through paid plans, which you may also want to consider.
1-year limited warranty on G54 SURFboard® DOCSIS® 3.1 Gigabit Modem & Wi-Fi® 7 Router
2-year limited warranty on SB6190 SURFboard® DOCSIS® 3.0 Cable Modem
3871 Lakefield Drive,
Suwanee, Georgia-30024,
USA.
ARRIS SURFboard adheres to a meticulously designed warranty policy to ensure that any material or workmanship defects or damages in the product are addressed. They reserve the right to either repair or replace the product, at their discretion, within the specified warranty period. Please be aware that software is consistently exempt from warranty coverage. It's important to note that this policy applies solely to products purchased directly from their website or authorized ARRIS retail resellers, and only to the original end-user under normal usage conditions.
ARRIS SURFboard's limited warranty excludes any product damage resulting from Acts of God, accidents, misuse, neglect, improper care and maintenance, unauthorized alterations, mishandling, transportation, usage, application, installation, testing, repair, and cosmetic issues or defects arising from normal wear and tear during typical usage that do not impact the product's performance or functionality. ARRIS' warranties are applicable only to products manufactured and identified by ARRIS, with trademarked logos or product identification marks affixed to them. Additionally, they disclaim liability for damages caused by third-party software supplied with the product.
Our claim assistance covers all ARRIS SURFboard products, including:
| Product name |
|---|
| Cable Modems |
| Wi-Fi Routers |
| Xfinity Voice Modems |
| Mesh Wi-Fi Routers & Systems |
| SURFboard Thruster Gaming Acceleration Kit |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of ARRIS SURFboard logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of ARRIS SURFboard.