You ought to register yourself in the Product Registration by entering the details that were provided when you purchased the product from them. Registration of the product is important to actuate the lifetime limited warranty.
They have provided documentation about the product where you can see a leather care guide, warranty information, tips to dispose of the product effectively, installation guides, and a customer service team.
To fully leverage the advantages of the 'Limited Lifetime Warranty' for eligible products, they kindly request you to activate it by completing the product registration on their official website within 30 days of your purchase.
For the enrollment process, you need to provide your name, email, country of residence, product type, purchase date, and landmark. You may also be asked to join their circle before you can proceed by pressing the submit button.
You can discover details about their warranty duration in the warranty information section, where you will also locate their warranty policy and shipping information. If your purchase doesn't meet your full satisfaction, you have the flexibility to return it to them within 14 days of receiving it, as long as it remains in its original condition. It's important to note that they can only process returns for items bought directly from Native Union's online store.
If your purchase was made through authorized retailers, please contact them directly to begin the return procedure. When returning items, please make sure they are in their original packaging, including all accessories, manuals, and documentation. Products bought through retailers and items damaged due to customer mishandling cannot be returned. Returns without a receipt will be denied.
Have touch with the Native Union Customer Support Team to address the problem and determine the most suitable solution. You will be required to complete the claim form, which outlines the issues.
You must provide proof of purchase, along with photos or videos of the defective product. Additionally, provide a brief description of the issue and the circumstances under which it occurred. The Customer Service Team will carefully review your claim and aim to respond promptly, using the information you've supplied.
In order to avail the Warranty benefits, you may need to send the relevant product for further examination to Native Union, with the shipping costs prepaid at your own expense. If your claim is approved, the transportation fees will be reimbursed, but this won't apply if your claim is denied.
1-year Warranty Period for Refurbished Products
2-year Warranty Period for all the products
5-year Extended Warranty Period for charging cables
88 Hing Fat St 33/f,
Hong Kong, China.
If you are having trouble contacting Native Union, submit a claim here.
This warranty policy encloses material or workmanship defects for a period of 2 years, commencing from the initial purchase date, known as the "Warranty Period." This holds true even if local laws require a shorter warranty period. The Lifetime Limited Warranty for ultra-strong Charging Cables is applicable only if the products were purchased after March 2017. Please note that the Limited Lifetime Warranty pertains to the product's lifespan itself and not the technology it may be associated with, as charging protocols and standards are continually evolving. For Charging Cables, this stretched warranty spans 5 years from the date of your purchase. The warranty applies solely to products that maintain their original, unaltered, and unmodified materials and craftsmanship. It is valid exclusively for items bought from authorized retailers or the official website.
This warranty scheme has certain limitations and does not cover instances of abuse or defects arising from improper or incorrect use of the product. This includes but is not limited to, misuse or mishandling of the product, such as connecting it to the wrong voltage or using it with non-compatible or defective devices. It also excludes exposure to extreme conditions like excessive humidity, heat, liquids, sand, or other contaminants, as well as excessive force or pressure. The warranty does not extend to situations caused by natural forces like flooding, droughts, earthquakes, or other disasters, installation and application failures, theft, or loss of the product, lack of maintenance, normal wear-and-tear, negligence, accidents, alterations made to the product by you or a non-authorized third party, and failure to comply with the provided manual instructions. It's important to note that this Warranty Policy explicitly does not cover any other products used in conjunction with Native Union products, such as smartphones, tablets, computers, headphones, accessories, or other personal property. Native Union and its affiliates are not liable for any issues related to these devices in any way.
Our claim assistance covers all Native Union products, including:
| Product name |
|---|
| Bags |
| Macbook Sleeves |
| iPad Sleeves |
| iPad Folios |
| Power Bank |
| GaN Chargers |
| Desk Laptop Stands |
| Fold Laptop Stands |
| Desk Mats |
| Lightning Connectors |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Native Union logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Native Union.