3 Simple Steps for Native Union Warranty Claim

Step 1:

• Register your product on the official website using your purchase details.

• This is required to activate the Limited Lifetime Warranty (for eligible items).

• Complete registration within 30 days of purchase.

• You’ll also get access to warranty info, care guides, and support resources.

Step 2:

• Enter details like name, email, country, product type, and purchase date.

• Review warranty duration, policy, and shipping information.

• Returns are accepted within 14 days only for items bought from the official store.

• Items must be unused, in original packaging, and include proof of purchase.

Step 3:

• Contact customer support, fill out the claim form.

• Upload proof of purchase, photos/videos of the defect, and issue details.

• You may need to ship the product for inspection (shipping paid upfront).

• If approved, shipping costs are reimbursed; if denied, they are not covered.

Native Union Warranty Period:

• 1-year Warranty Period for Refurbished Products

• 2-year Warranty Period for all the products

• 5-year Extended Warranty Period for charging cables

Real Experiences with Native Union Warranty Claims:

Typical Processing Time: Claims are usually reviewed after support submission and resolved within a few business days to ~2 weeks depending on inspection and replacement availability.

Reason for Common Delays: Delays typically happen due to missing proof of purchase, product inspection requirements, or verification of defect eligibility.

Helpful Tip to make the claim easier: Always include clear photos/videos of the issue and your invoice in the first request to speed up approval.

Required Documents for Your Native Union Warranty Claims:

• Proof of purchase (invoice or order confirmation)

• Product photos/videos showing the defect