3 Simple Steps for PUR Warranty Claim

Step 1:

• Confirm that your PUR Faucet Filtration System is within 2 years of the date of purchase, or your PUR Pitcher is within 90 days of purchase, as these are the applicable warranty periods for each product type.

• Check that the filter included with your system is within 30 days of purchase, as filters carry a separate 30-day warranty period distinct from the system itself.

• Ensure the product has been used in compliance with the owner's manual, as the warranty applies only to normal use as directed.

Step 2:

• If your PUR Faucet Filtration System or Pitcher proves to be defective within the applicable warranty period, contact PUR's consumer services team for assistance.

• You can reach the team via the contact form on the website or by phone. Have your proof of purchase, product model number, and a description of the defect ready before getting in touch.

• Fill out the support form on the website, and PUR will respond via email within 24–48 hours.

Step 3:

• Follow the instructions provided by the consumer services team, who will advise on the most appropriate resolution, repair, replacement, or further troubleshooting steps.

• Register your product via the warranty registration page on the PUR website to help streamline your claim process and maintain a record of your purchase details.

• Warranty registration can be completed at any time and is recommended to ensure prompt handling of any future claims.

PUR Warranty Period:

• Faucet Filtration Systems: 2 years from the date of purchase. Pitcher Filtration Systems: 90 days from the date of purchase. Included filters (all systems): 30 days from the date of purchase.