3 Simple Steps for PUMA Warranty Claim

Step 1:

• Please login to your user account if you wish to make a Puma warranty claim for your product.

• You will have an option for returning the product in the specific order history of the product. 

• Please enter your return details, and you will be provided with a prepaid return label, which you can use to send the product to their place. 

• If not, you can use their return portal to initiate the claim. Your order number, billing postal code, and email address will be required for this purpose.

• You can also directly get in touch with the authorized retailer or the Puma store near you to initiate the process.

Step 2:

• If eligible, you will be provided with an RMA number to begin the process and get the preferred repair or replacement of the product.

• Please create your Puma user account immediately after buying their products.

• This will help you create a wishlist, store your purchase details, and check orders and returns. It is also necessary if you want to claim for your product.

Step 3:

• Puma maintains dedicated and friendly customer support to cope with a large customer base around the world.

• You can always get in touch with them for your concerns, questions, and comments. 

• Either jumping into a call with them or texting them through the mail will provide you with a proper response from their end. 

• Additionally, they also maintain informative FAQ pages to educate you about their products, procedures, and processes.

• If the soles of your PUMA shoes are damaged from high heat, coming apart, peeling, blowing out, or detaching, PUMA will either repair them, guide you on how to return them or offer a refund based on their return or warranty policy.

PUMA Warranty Period:

• Puma offers a 45-day return policy on all products and a 180-day warranty for both their products and shoes