Please create your Puma user account immediately after buying their products. This will help you create a wishlist, store your purchase details and check orders and returns. It is also necessary if you want to claim for your product.
Puma does not practice product registration procedures, hence you can consider options like Warranty Valet to store and access all your necessary warranty details of your product which we lose most of the time. Additionally, Our experts will initiate the Puma Warranty claim in place of you and help you complete the claim successfully.
Please login to your user account if you wish to make a Puma warranty claim your product. You will have an option for returning the product in the specific order history of the product. Please enter your return details with any additional feedback you wish to give.
You will be provided with a prepaid return label which you can use to send the product to their place. They will evaluate it and let you know about future proceedings.
If not, you can use their return portal to initiate the claim. Your order number, billing postal code and email address would be required for the purpose. You can also directly get in touch with the authorized retailer or the Puma store near you to initiate the process.
If eligible, You will be provided with a RMA number to begin the process and get the preferred repair or replacement of the product.
Puma maintains dedicated and friendly customer support to cope with a large customer base around the world. You can always get in touch with them for your concerns, questions and comments. They will be happy to listen to you and provide you with the expected service.
Either jumping into a call with them or texting them through mails, will provide you with a proper response from their end. Additionally, They also maintain informative FAQ pages to educate you about their products, procedures and processes.
Puma offers a 45-day return policy on all products and a 180-day warranty for both their products and shoes
Puma shoes have a 180-day warranty
Puma Corporate Office,
455 Grand Union Blvd, Somerville,
MA 02145, United States
If you have trouble contacting PUMA, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
Puma provides all of the products manufactured by them with limited warranty only to the original end-user purchaser of the product and to no other person or entity (including without limitation any indirect or direct transferees of the product from the customer). On that note, The product will be free from all forms of defects and imperfections in workmanship and material under normal use and maintenance. Puma has the ultimate authority to evaluate the product and determine the eligibility of the product in the claim. Puma at their sole discretion will either repair or replace the product without charge to the customer. Make sure you have the necessary proof of purchase and necessary product details before initiating the claim.
If the soles of your PUMA shoes are damaged from high heat, coming apart, peeling, blowing out, or detaching, PUMA will either repair them, guide you on how to return them or offer a refund based on their return or warranty policy. To process your claim, you will need to present a copy of your original receipt or an itemized proof of purchase.
Puma’s limited warranty does not cover, shall have no liability or obligation with respect to, any problem or damage that results from failure to adequately maintain the product, including proper cleaning and leather conditioning; wear and tear, including wear holes, snags and worn stitching; alterations, modifications or repair work performed by anyone other than Puma; chemical or other foreign body contamination; cuts, abrasions, or damage resulting from accident, neglect, misuse or from other than normal and ordinary use of the product; use of any safety-toe (NMT, steel toe or alloy toe) boot after the boot has sustained an initial impact in excess of the specified ASTM rating for such boot; The safety toe may be shattered or otherwise damaged as a result of such impact and the boots should not thereafter be used in any environment that requires a safety toe and due to improper or inadequate fit (once footwear product has been worn/used).
Our claim assistance covers all PUMA products, including:
Product name |
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Shoes |
Speedcat Archive Shoes |
Palermo Vintage Sneakers |
Suede XL Sneakers |
Suede Podium Sneakers |
Dagger Men's Basketball Shoes |
Puma Dribble Sneakers |
All Pro NITRO™ Men's Basketball Shoes |
Soccer Cleats |
ULTRA 5 CARBON Firm Ground Men's Soccer Cleats |
ULTRA 5 ULTIMATE Firm Ground Men's Soccer Cleats |
FUTURE 7 MATCH RUSH Turf Trainer Men's Soccer Cleats |
Hoodies and Sweatshirts |
MELO x DEXTER'S LAB Men's Basketball Hoodie |
PUMA X ROCKET LEAGUE Men's Hoodie |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of PUMA logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of PUMA.