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3 Simple Steps for PUMA Warranty Claim
Step 1:
Please log in to your user account if you wish to make a Puma warranty claim for your product.
You will have an option for returning the product in the specific order history of the product.
Please enter your return details, and you will be provided with a prepaid return label, which you can use to send the product to their place.
If not, you can use their return portal to initiate the Puma warranty claim. Your order number, billing postal code, and email address will be required for this purpose.
Step 2:
You can also directly get in touch with the authorized retailer or the Puma store near you to initiate the process.
If eligible, you will be provided with an RMA number to begin the process and get the preferred repair or replacement of the product.
Step 3:
Puma maintains dedicated and friendly customer support to cope with a large customer base around the world.
You can always get in touch with them for your concerns, questions, and comments.
Either jumping into a call with them or texting them through the mail will provide you with a proper response from their end.
If the soles of your PUMA shoes are damaged from high heat, coming apart, peeling, blowing out, or detaching, PUMA will either repair them, guide you on how to return them, or offer a refund based on their return or warranty policy.
PUMA Warranty Period:
Puma offers a 45-day return policy on all products and a 180-day warranty for both their products and shoes
Real Experiences with PUMA Warranty Claims:
Typical Processing Time: Most warranty/return-related claims are processed within 7–14 business days after the product is received, while full refund completion can take up to 1–2 weeks depending on bank processing.
Reason for Common Delays: Delays usually happen due to return shipment transit time, inspection checks for wear/usage, missing proof of purchase, or refund bank processing delays.
Helpful Tip to make the claim easier: Always use the official return portal, keep order ID + original packaging + clear product photos, and ensure items are unused and within the return window (about 45 days in the US) for smooth approval.
Required Documents for Your PUMA Warranty Claims:
Proof of purchase (order confirmation or invoice)
Order number / tracking ID
PUMA Contact Information:
Contact Address
455 Grand Union Blvd, Somerville,
MA 02145, USA.
Chat or Submit a Claim
Let Warranty Valet assist you in claiming PUMA warranty hassle-free.
Useful Links:
What is covered under the PUMA Warranty?
PUMA may accept claims if the issue is due to manufacturing defects, such as:
- Stitching defects (coming apart without heavy use)
- Sole separation (early failure)
- Glue or bonding issues from factory
- Broken hardware (zippers, eyelets, hooks) in normal use
- Material or structural faults present at delivery
- Defects appearing shortly after normal use (within warranty window)
What is NOT covered under the PUMA Warranty?
PUMA typically rejects claims for:
- Normal wear and tear (very common exclusion)
- Fading of color or fabric aging
- Damage from washing or improper care
- Size/fit issues (not a defect)
- Accidental damage (cuts, burns, scratches)
- Misuse, rough sports impact, negligence
- Damage from unauthorized repair/modification
- Socks/bodywear items (often excluded)
PUMA Warranty FAQs
Does Puma offer warranty on shoes, sneakers, and sportswear?
Yes, PUMA provides warranty support for eligible products like Puma shoes, Puma sneakers, Puma running shoes, jackets, and apparel if a manufacturing defect is found under normal use conditions.
How do I file a warranty claim for Puma shoes or trainers?
To start a claim for Puma trainers, Puma suede, or Puma basketball shoes, contact Puma customer support or the retailer where the product was purchased with proof of purchase and product photos.
Are Puma running shoes and sports shoes covered under warranty?
Yes, items such as Puma running shoes for men, Puma running shoes for women, and Puma sports shoes may be eligible for warranty if defects like sole separation or stitching issues appear during normal usage.
Does Puma warranty cover apparel like hoodies, jackets, and sweatpants?
Yes, Puma may cover manufacturing defects in clothing such as Puma hoodies, Puma jackets, Puma sweatpants, Puma track pants, and Puma t shirts, depending on the issue and purchase source.
Are Puma sneakers and suede shoes included in warranty coverage?
Products like Puma Suede Classic, Puma chunky sneakers, Puma classic sneakers, and Puma sneakers for men and women may qualify for warranty if the issue is related to workmanship or material defects.
Does Puma cover defects in motorsport and branded collections?
Yes, select collections like Puma BMW Motorsport, Puma Mercedes AMG, Puma Red Bull, and Puma AC Milan apparel or footwear may be covered under the same warranty policy.
What issues are not covered under Puma warranty?
Normal wear and tear, misuse, improper cleaning, or damage from outdoor conditions are usually not covered for products like Puma football boots, Puma tennis shoes, or Puma walking shoes for women.
Can I claim warranty for Puma outlet or clearance items?
Yes, products bought from a Puma outlet online, Puma factory outlet, or Puma clearance outlet may still have warranty coverage unless the item is marked final sale or explicitly excluded.
Do I need proof of purchase for a Puma warranty claim?
Yes, proof of purchase is strongly recommended for items like Puma size chart-based purchases, Puma shoes for men, or Puma white sneakers for men to validate eligibility for warranty service.
Where can I contact Puma for warranty support?
You can reach support through the official PUMA Customer Service page for help with Puma shoes, apparel, accessories, and warranty-related issues.
Products of PUMA:
Our complete claim assistance covers all PUMA products, including:
| Product name |
|---|
| Shoes |
| Speedcat Archive Shoes |
| Palermo Vintage Sneakers |
| Suede XL Sneakers |
| Suede Podium Sneakers |
| Dagger Men's Basketball Shoes |
| Puma Dribble Sneakers |
| All Pro NITRO Men's Basketball Shoes |
| Soccer Cleats |
| ULTRA 5 CARBON Firm Ground Men's Soccer Cleats |
| ULTRA 5 ULTIMATE Firm Ground Men's Soccer Cleats |
| FUTURE 7 MATCH RUSH Turf Trainer Men's Soccer Cleats |
| Hoodies and Sweatshirts |
| MELO x DEXTER'S LAB Men's Basketball Hoodie |
| PUMA X ROCKET LEAGUE Men's Hoodie |
Contact Our Claim Experts
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of PUMA logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of PUMA.