3 Simple Steps for Duracell Warranty Claim:

Step 1:

  • Create a Duracell user account after purchasing their products. This can provide you with a panel to store your product details and track your order. Your first name, last name, email address, and a strong password are enough to create one.

  • Every product has to be registered immediately after purchase to have an upper hand in warranty claims and customer support. Personal information to be provided includes name, country of residence, city, state, phone number, and email address. Additionally, You will have to provide the product details like name, place, and date of purchase for the purpose.

Step 2:

  • If you face any type of defect in Duracell products, You can easily claim through their “Warranty Replacement Request Form”.

  • You will have to provide all your above-mentioned personal information along with your preferred method of contact from their end. Don’t forget to mention the registration details, product type, product number, and issue in the product.

  • Their team will evaluate your claim with care and update you on the eligibility and further proceedings of the claim. If yes, They will provide you with an RMA number and other shipping details you will require to ship the product to their place to fix it.

Step 3:

  • Duracell has approachable customer support whom you can contact for all of your minor to major issues with Duracell products. They will handle you with care and expertise making sure your issue or concern is fixed at the earliest possible time.

  • You can directly jump into a call with their support team and contact them through email for quicker responses. You can also consider their social media handles for this purpose.

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Phone Number


Mon-Fri: 9am - 6pm(EST)

Contact Address

14 Research Drive, Berkshire Corporate Park,
Bethel, CT-06801,

What is covered under the Duracell Warranty?

Every product of Duracell is warrantied with a two year warranty period against defects in workmanship and material under normal use. This can only be claimed by the original owner of the product and is non-transferable. You will have to provide the dated sales receipt as evidence of proof and date of purchase for the product in order to initiate the claim. In case of a defect, The product will either be repaired or replaced free of cost at the sole discretion of Duracell. They will cover the transportation charges too. This limited warranty also provides you with specific legal rights and other rights which will vary from one state to the other.

  • 12-year guarantee on Coppertop battery

What is NOT covered under the Duracell Warranty?

In order to claim the Duracell warranty, The product must have been used and handled in the preferred method as per the instructions of Duracell. On that note, Any damage due to improper storage, accident, improper installation, unauthorized repair, modifications, normal wear and tear, failure to observe product specifications or safety warnings, force majeure, misuse, no proper care and maintenance or negligence are not covered by the warranty. Additionally, Any product with altered, defaced or removed product label and any damages due to direct, indirect, consequential, incidental, special, exemplary, or otherwise, including lost profits, lost revenues, loss of use of software, loss or recovery of data, rental of replacement equipment, downtime, damage to property, and third-party claims, arising out of any theory of recovery, including statutory, contract or tort goes void in the claim. Second-handed items and products from the gray/grey market are obviously rejected in the claim.

About Duracell

Duracell is an employee-owned company that is a giant in the world market of power products. They have expertise in designing, manufacturing and marketing products that resolve the power problems of the market. They use their 30 years of valuable experience in the field to create quality products. They as a company work on the responsibility of their collective moral, spiritual, and material welfare to create a strong business and customer base.

Products of Duracell

Coppertop Battery Duracell Optimum Lithium Coin Hearing Aid Batteries Solar Panels

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Duracell logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Duracell.