Step 1:

  • Balmain maintains awesome customer support who are always there for their customers irrespective of the size of concern and query. In addition, They also maintain an informational FAQ page that will be an eye-opener and help you clarify most of your common concerns.

  • Please consider using the contact form to get quicker responses. You will have to provide your personal details like name, email address, phone number, and the subject of your contact along with a detailed description.

  • During the warranty process, Balmain may offer you one of the following solutions: a warranty replacement or warranty service.

Step 2:

  • If you have a problem with any of your Balmain products. You can easily return it to Balmain to get a proper replacement.

  • You can consider visiting the Balmain shop near you or contacting their online support for the purpose. Make sure you have the sales receipt in hand.

  • The seller or the support assistant will evaluate your product and provide the preferred replacement if you are eligible for the return.

Step 3:

  • Please create your Balmain account to have access to exclusive services reserved for their customers with faster checkout and offers. Having an account on their website means you are a special customer who will be provided with extra care.

  • You can use your Google Facebook or Apple account to create one. If not comfortable, You can use your email address to complete the process.

Balmain Warranty Period:

  • Watches: Balmain Swiss Watches® are warranted for a period of twenty-four (24) months.

  • Hair Accessories: Balmain Hair provides a 3-year warranty on all hair accessories.

  • Hair Extensions: Balmain Hair Professional offers a 6-month quality warranty on all human hair extensions.

  • Eyewear: Balmain sunglasses come with a 24-month global warranty.

Balmain Contact Information:

Email Support

[email protected]

Phone Number

+1-646-343-9792

Contact Address

Balmain Madison Avenue
650 Madison Avenue (59th and Madison)
10022 New York

  • Chat or Submit a Claim

    Let Warranty Valet assist you in claiming Balmain warranty hassle-free.

What is covered under the Balmain Warranty?

Balmain warranty policy applies to:

  • Balmain offers a 14-day return policy for all products.
  • If you discover a defect in the product, you may return it within the specified time frame.
  • You have the option to exercise the right of withdrawal or return damaged, defective, or incorrect items.
  • You can also proceed with an exchange for the returned items.
  • Balmain will evaluate the return at its discretion and provide a suitable replacement if necessary.

What is NOT covered under the Balmain Warranty?

Balmain warranty policy applies to:

  • Original Condition: Products must be returned in their original, unused, and unworn condition.
  • Attached Identification Label: The identification label with the disposable seal must remain attached to the product.
  • Original Packaging: Items should be returned in their original packaging, including all accessories, instructions, and warranty certificates.
  • Timely Return: Products must be returned within 20 days after receiving confirmation of your return request.
  • Undamaged Condition: Returned items should not be damaged.

Products of Balmain:

Our claim assistance covers all Balmain products, including:

Product name
Women Apparels
Men Apparels
Kids Apparels
Bags
Sneakers
Eyewears

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Balmain logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Balmain.