Step 1:

  • Account creation has a dual role: product registration and facilitating orders or returns. Once the account is created on the website of Fossil, you can experience faster shopping.

  • You will have to provide your name, phone number, email address, and password in order to have an account. This process is not complicated.

Step 2:

  • Buyers in the USA should not return products after thirty days from the purchase date. Additionally, final sales, such as personalized and customized orders, are not eligible for return to Fossil.

  • The manufacturer will check for the products you are returning, the return detail page, and the return shipping label in the return package. The return shipping label is generated on the official website.

Step 3:

  • The alternate option is to visit the local Fossil Retail or Outlet store with your order confirmation email to make a return even though the products were ordered online.

  • Returns are complimentary for all eligible orders. Nonetheless, please note that the original shipping fee is non-refundable.

Fossil Warranty Period:

  • 2-year limited warranty on watches

Fossil Contact Information:

Phone Number

+1-615-695-9559

Contact Address

901 S. Central Expressway,
Richardson, TX-75080,
USA.

Chat or Submit a Claim

If you are having trouble contacting Fossil, submit a claim here.

What is covered under the Fossil Warranty?

Fossil Group, Inc.* ("Fossil") provides a warranty for your product for a specified duration from the original purchase date, subject to the terms and conditions outlined in this warranty. This warranty encompasses material and manufacturing defects.

What is NOT covered under the Fossil Warranty?

The warranty excludes damage arising from mishandling, neglect, accidents, regular wear and tear, or natural aging. It also does not cover products purchased from unauthorized retailers.

Products of Fossil:

Our claim assistance covers all Fossil products, including:

Product name
Leather Watches
Bracelets
Travel Bags
Tote Bags
Wristlets
Watch Straps
Satchels
Card Cases
Necklaces
Earrings

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Fossil logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Fossil.