FilterQueen has the registration procedure as the first and foremost step to initiate the warranty claiming process. The registration form is almost common for both Majestic Surface and Defender Room air cleaners.
When you tap on either the Majestic Surface or Defender room air cleaners' icon, the model of the product emerges, and you can proceed further by clicking on it.
The customers who bought products from the official website are eligible for return or refund policies. Purchases made through any third parties are not valid.
They offer you to return the products in new and unopened condition within thirty days of delivery. Certain items may be subject to a 25% restocking fee.
You do not have to pay the shipping costs only if it is a manufacturer's error. Anticipate receiving your refund within four weeks or even sooner after you've handed over your package to the return shipper.
The customer service team will promptly reach out to you once you've completed the form located on the right-hand side. On your left, the different means of contacting them can be found.
You have two options for contacting them: you can reach out via phone or by using the provided form. However, it's important to be aware that they are only available on weekdays during specific hours.
During the warranty process, FilterQueen may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
If you have trouble contacting FilterQueen, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
FilterQueen warrants that all its products are free from defects in materials and workmanship for the duration of the warranty period, starting from the date of purchase. They will either repair or replace any defective part covered by this warranty, provided that the defective part is returned with transportation costs prepaid and accompanied by proof of purchase date. You can return it to the Authorized Distributor from whom you made the purchase or to the quality assurance department. If, upon inspection, the part is found to be defective in terms of material or workmanship, Health-Mor will repair or replace it at their discretion and send it back to you with freight or postage charges to be paid by the recipient. Please note that no reimbursement will be provided for the replacement of defective parts or services performed during the warranty period if they were conducted by someone other than the Authorized Distributor.
2-year warranty against defects in material and workmanship for Defender room air cleaner
5-year warranty against defects in material and workmanship for Majestic Home Cleaning System
The warranty excludes coverage for damage resulting from misuse or negligence, damage caused by using a current or voltage other than what is indicated on the nameplate, damage resulting from service performed by individuals or entities other than Health-Mor or its Authorized Distributors, as well as the costs related to transportation, pick-up, delivery, home or service calls. Additionally, it does not cover damage caused by the use of non-genuine parts or filters.
FilterQueen has maintained a tradition of over 90 years, of selling its products solely through direct, in-home sales. This unique market approach ensures the highest standard of customer service and a comprehensive grasp of the product's advantages and convenience, all before customers make their purchase decisions. Independent FilterQueen Distributors and satisfied customers are present not only across the United States and Canada but also in more than 40 other countries globally. Entrepreneurs have an exciting opportunity to inform their communities about these products and the advantages of a healthier indoor environment.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of FilterQueen logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of FilterQueen.