FilterQueen has the registration procedure as the first and foremost step to initiate the warranty claiming process. The registration form is almost common for both Majestic Surface and Defender Room air cleaners.
When you tap on either the Majestic Surface or Defender room air cleaners' icon, the model of the product emerges, and you can proceed further by clicking on it.
FilterQueen may offer one of the following solutions: a warranty replacement or warranty service. Depending on the product, FilterQueen provides either a 2-year or 5-year warranty.
The customers who bought products from the official website are eligible for return or refund policies. Purchases made through any third parties are not valid.
They offer you to return the products in new and unopened condition within thirty days of delivery. Certain items may be subject to a 25% restocking fee.
You do not have to pay the shipping costs only if it is a manufacturer's error. Anticipate receiving your refund within four weeks or even sooner after you've handed over your package to the return shipper.
The customer service team will promptly reach out to you once you've completed the form located on the right-hand side. On your left, the different means of contacting them can be found.
You have two options for contacting them: you can reach out via phone or by using the provided form. However, it's important to be aware that they are only available on weekdays during specific hours.
2-year warranty against defects in material and workmanship for Defender room air cleaner
5-year warranty against defects in material and workmanship for Majestic Home Cleaning System
For further info, Kindly Get in touch with FilterQueen via this email.
[email protected]1 American Road, Ste 1250,
Brooklyn, OH-44144,
USA.
If you are having trouble contacting FilterQueen, submit a claim here.
FilterQueen warrants that all its products are free from defects in materials and workmanship for the duration of the warranty period, starting from the date of purchase. They will either repair or replace any defective part covered by this warranty, provided that the defective part is returned with transportation costs prepaid and accompanied by proof of purchase date. You can return it to the Authorized Distributor from whom you made the purchase or to the quality assurance department. If, upon inspection, the part is found to be defective in terms of material or workmanship, Health-Mor will repair or replace it at their discretion and send it back to you with freight or postage charges to be paid by the recipient. Please note that no reimbursement will be provided for the replacement of defective parts or services performed during the warranty period if they were conducted by someone other than the Authorized Distributor.
The warranty excludes coverage for damage resulting from misuse or negligence, damage caused by using a current or voltage other than what is indicated on the nameplate, damage resulting from service performed by individuals or entities other than Health-Mor or its Authorized Distributors, as well as the costs related to transportation, pick-up, delivery, home or service calls. Additionally, it does not cover damage caused by the use of non-genuine parts or filters.
Our claim assistance covers all FilterQueen products, including:
| Product name |
|---|
| Air Purifiers |
| Filters |
| Floor Brushes |
| Air Fresheners |
| Crevice Tool Attachments |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of FilterQueen logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of FilterQueen.