There are two different return policies for you to initiate the return process for in-store and online purchases. Approach the employees at the store where you made the purchase for the return, with proof of purchase in hand.
ProCook directs you to use the return portal to return the products bought online. The processing time of your return is probably seven working days. The return portal contains information related to personal and product details.
You have the option to use a different postal or courier service to return items purchased online to ProCook. However, it's important to note that ProCook assumes no responsibility for any parcels that are damaged or lost during transit to their facility.
Customers must bear the cost of return postage. In-store purchases cannot be processed through the return portal, and the return of faulty/damaged items via the same portal is prohibited.
The UK-based Customer Service team is dedicated to assisting you and welcomes any inquiries you may have regarding products, orders, or your shopping experience.
The form in the contact section requires you to complete details such as your name, reason, email address, phone number, and order or receipt number, along with the subject and inquiry.
During the warranty process, ProCook Kitchenware may provide you with one of the following solutions: either a warranty replacement or warranty service during the 10, 12, or 25-year warranty period.
If you have trouble contacting ProCook Kitchenware, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
The guarantee applies to products exhibiting manufacturing faults or defects arising from regular domestic use within the specified guarantee period. If such issues occur, the product is eligible for return in exchange for a replacement.
12-month minimum guarantee
10 and 25-year guarantee for most of the products
Normal wear and tear, as well as commercial use, fall outside the scope of the guarantee. It's important to be aware that the guarantee excludes damage caused by accidents, improper use, discoloration, scratches, stains, or overheating.
ProCook Kitchenware UK was established more than two decades ago, pioneering the direct mail sale of cookware sets in the UK. Over the years, it has evolved into a multi-channel specialist cookware company with a presence in over 50 nationwide stores. Despite this growth, it remains under the ownership and management of one of the original founding family members, preserving the crucial small company values and ethos. ProCook continues to provide cookware and kitchenware known for its exceptional quality and design, offering savings of up to 50% compared to other leading brands.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of ProCook Kitchenware logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of ProCook Kitchenware.