PlayStore & App Store
3 Simple Steps for ProCook Kitchenware Warranty Claim
Step 1:
For in-store purchases, visit the store with your proof of purchase and speak to staff directly.
For online orders, use the ProCook returns portal and enter your order and product details.
Provide required information such as order number, personal details, and reason for return or claim.
Step 2:
Online purchases can be returned using your preferred courier service, but you are responsible for return shipping costs.
Make sure items are securely packaged, as ProCook is not responsible for damage or loss during transit.
In-store purchases cannot be processed through the online return portal.
Step 3:
Reach out to the UK-based ProCook customer service team via their contact form.
Provide your name, contact details, order/receipt number, and a clear description of the issue.
Once reviewed, ProCook may offer a repair, replacement, or warranty service depending on the product warranty period (which can vary by item).
ProCook Kitchenware Warranty Period:
12-month minimum guarantee
10 and 25-year guarantee for most of the products
Real Experiences with ProCook Kitchenware Warranty Claims:
Typical Processing Time: ProCook warranty and return-related claims are usually processed within 7–14 working days after the product is received, with refunds or replacements issued after inspection.
Reason for Common Delays: Delays commonly happen due to missing proof of purchase, items not being in original packaging, return transit delays, or needing inspection for misuse vs manufacturing fault.
Helpful Tip to make the claim easier: Keep your receipt/order number, follow care instructions, and include clear photos of the fault when contacting support to speed up approval.
Required Documents for Your ProCook Kitchenware Warranty Claims:
Proof of purchase (receipt, invoice, or order number)
Product details (item name/model or set information)
ProCook Kitchenware Contact Information:
Contact Address
Unit 10, St Modwen Park, Stonehouse,
Haresfield, Gloucestershire-GL10 3EZ,
United Kingdom.
Chat or Submit a Claim
Let Warranty Valet assist you in claiming ProCook Kitchenware warranty hassle-free.
Useful Links:
What is covered under the ProCook Kitchenware Warranty?
The guarantee applies to products exhibiting manufacturing faults or defects arising from regular domestic use within the specified guarantee period. If such issues occur, the product is eligible for return in exchange for a replacement.
What is NOT covered under the ProCook Kitchenware Warranty?
Normal wear and tear, as well as commercial use, fall outside the scope of the guarantee. It's important to be aware that the guarantee excludes damage caused by accidents, improper use, discoloration, scratches, stains, or overheating.
ProCook Kitchenware Warranty FAQs
Does ProCook warranty cover cookware sets and kitchen essentials?
Yes, ProCook warranty generally covers cookware sets, pots and pans sets, stainless steel cookware, and induction cookware for manufacturing defects.
Are ProCook knife sets, kitchen knives, and chef knives covered under warranty?
Yes, knife set, kitchen knife set, chef knife, professional chef knives, Japanese knives, and Damascus knife sets are covered if defects are found in materials or workmanship.
Can I claim warranty for ProCook non-stick pans and frying pans?
Yes, non stick pans, non stick frying pan, frying pans, induction frying pan, and pan sets are covered under warranty if coating or structure defects occur.
Does warranty apply to stainless steel cookware and cast iron cookware?
Yes, stainless steel cookware, stainless steel pots, stainless steel frying pans, cast iron cookware, and cast iron pan sets are covered for manufacturing faults.
Are ProCook induction cookware and saucepan sets included in warranty?
Yes, induction pans, induction pots and pans, induction saucepan sets, and induction cookware sets are covered if they fail under normal use conditions.
Can I claim warranty for knife blocks, cutlery sets, and utensils?
Yes, knife block sets, cutlery sets, kitchen utensil sets, silicone utensil sets, and knife storage products are covered if defects are present at purchase or during use.
Does warranty cover damage from normal wear and tear or misuse?
No, ProCook warranty does not cover blade dulling, coating wear over time, scratches, overheating damage, or misuse of cookware and knives.
Are ProCook baking trays, roasting tins, and accessories covered?
Yes, baking trays, roasting tins, griddle pans, cake tins, and related kitchen accessories are covered for manufacturing defects only.
How do I start a ProCook warranty claim?
You can begin your claim through ProCook Official Support by providing product details, order information, and proof of purchase.
Does warranty apply to knife sets or cookware bought on sale?
Yes, ProCook cookware sets, knife sets, and sale items are still covered under warranty if purchased from official or authorized ProCook channels.
Products of ProCook Kitchenware:
Our complete claim assistance covers all ProCook Kitchenware products, including:
| Product name |
|---|
| Cookware Sets |
| Stainless Steel Cookware Sets |
| Non-Stick Pan Sets |
| Tri-Ply Cookware Sets |
| Induction Pan Sets |
| Pots & Pans |
| Frying Pans |
| Saucepans |
| Sauté Pans |
| Woks |
| Stock Pots |
| Cast Iron Cookware |
| Casserole Dishes |
| Dutch Ovens |
| Griddles |
| Skillets |
| Bakeware |
| Baking Trays |
| Cake Tins |
| Roasting Tins |
| Oven Dishes |
| Kitchen Appliances |
| Air Fryers |
| Blenders |
| Mixers |
| Food Processors |
| Kettles |
| Toasters |
| Specialty Cooking Tools |
| Pizza Ovens |
| Pressure Cookers |
| Pasta Makers |
| Waffle Makers |
| Tableware |
| Plates |
| Bowls |
Contact Our Claim Experts
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of ProCook Kitchenware logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of ProCook Kitchenware.