3 Simple Steps for Gainsborough Warranty Claim:

Step 1:

  • Each department at Gainsborough , including enquiries, orders, warranty, and after-sales, has separate email IDs. However, the warranty and after-sales departments share identical email IDs.

  • You can contact the customer service and sales team for product selection, aftersales care, and warranty claim questions either by phone, email, or using the provided form below. They will greet you with a warm smile.

Step 2:

  • In the form, you ought to provide your name, email, phone number, the preferred method of contact, the type of enquiry, and the message that you want to convey, which can be entered in the message box.

  • Visit the map to locate your nearby distributor or explore the builder's showroom. Obtain details such as opening hours, contact information, and addresses to request a quote and initiate an order for your Gainsborough hardware.

Step 3:

  • If you want your product-related issues to be resolved instantly, simply check the FAQs section where you will find answers to many of your queries.

  • Allegion will repair or replace any products deemed defective by their technicians, as long as the products are returned to Allegion with prepaid freight.

  • Chat With
    Live Agent

     with our agent or Raise a Ticket with Warranty Valet® to get hassle-free claim assistance!

Email Support


For further info, Kindly Get in touch with them via this email.

Phone Number

+61 1800 098 094

Mon-Sun: 8am - 5:30pm (AEDT)

Contact Address

31-33 Alfred Street,
Blackburn, VIC-3130,

What is covered under the Gainsborough Warranty?

Gainsborough provides an assurance to repair or replace this product, demonstrating any signs of defects, throughout the entire lifetime warranty period starting from the verified date of purchase.

  • 1,2 or 3-year warranty on electricals

  • 2,5 or 10-year warranty on tarnish

  • 2,5,7 or 10-year warranty on mechanicals

What is NOT covered under the Gainsborough Warranty?

The guarantee does not cover labor costs, personal losses, death, injury, or any form of economic, consequential, or property damage. Additionally, it does not encompass normal wear and tear.

About Gainsborough

Gainsborough Australia provides a comprehensive solution for all your door hardware requirements, covering both the front and back of your house or development. With a full range of products, they offer everything you need to successfully finish your project. As part of the Allegion family of brands, Gainsborough is well-positioned to provide enhanced support. You can trust that you are in capable hands. Their team of hardware schedulers can recommend hardware that complies with Australian building, fire, and accessibility codes. Whether you're undertaking a refurbishment or embarking on a new project, regardless of its size, this service is available to you at no cost.

Products of Gainsborough

Levers Knobs Electronic Locks Mortice Locks Deadbolts Latches

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Gainsborough logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Gainsborough.