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3 Simple Steps for Priority Bicycles Warranty Claim
Step 1:
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Locate your Order Number from your confirmation email and your Serial Number, which is found on a barcode on the underside of the bike frame.
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Ensure you are the original owner and that the bike was shipped to the contiguous United States; the warranty is non-transferable and region-specific.
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Confirm the bicycle was professionally assembled; Priority strongly recommends professional setup to ensure safety and to maintain warranty eligibility, as damage from improper assembly is not covered.
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Secure a clear photograph of the area of concern; all product defects must be confirmed via photo or by a professional bicycle technician.
Step 2:
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Contact the Priority team via email at info(at)prioritybicycles.com to receive pre-authorization; do not ship parts back without prior approval.
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Rule out "Break-in" maintenance; wheels can come out of true and spokes can loosen during the first 100–200 miles of riding. These are considered standard maintenance and are not manufacturing defects.
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For e-bikes, be prepared to return the defective part; Priority requires the warrantied part to be shipped back to their department before a replacement can be released (unless a refundable deposit is made).
Step 3:
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Follow the specific instructions provided by the Priority support team; they will work with you to arrange local repairs or ship replacement components as needed.
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For non-Priority branded parts (like certain tires or saddles), the support team will help you coordinate directly with the respective manufacturer for their specific warranty process.
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Note that the owner is responsible for all labor costs involved in component replacement and any return shipping charges to Priority Bicycles.
Priority Bicycles Warranty Period:
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Frame & Fork: 5‑year warranty against material/workmanship defects.
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Components (non‑electrical): 1‑year warranty against manufacturing defects.
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E‑motor, battery, displays, electrical parts: 2‑year warranty (components only parts may need to be returned for evaluation)
Priority Bicycles Contact Information:
Contact Address
174 Hudson Street, New York, NY 10013
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Chat or Submit a Claim
Let Warranty Valet assist you in claiming Priority Bicycles warranty hassle-free.
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What is covered under the Priority Bicycles Warranty?
These are covered in the Priority Bicycles warranty policy
- Frame & Fork (5 Years): Protection against material and workmanship defects from the date of purchase.
- E-Bike Components (2 Years): Specialized coverage for motors, batteries, and displays to keep your electrical system running.
- Priority/174HUDSON Parts (1 Year): Branded small parts including brakes, wheels, spokes, and stems are covered for 12 months.
- Shipping Damage: Priority will arrange for local repair or exchange if a bike arrives with confirmed shipping damage.
What is NOT covered under the Priority Bicycles Warranty?
hese are NOT covered in the Priority Bicycles warranty policy
- Wear and Tear: Natural degradation of tires, grips, and paint/decals over time is not covered.
- Labor & Shipping: The warranty does not cover labor for repairs or the cost of shipping items back to the Priority facility.
- Modified Products: Any unauthorized modifications or alterations to the frame or electrical system will void the coverage.
- Improper Assembly: Failures resulting from the bike being put together incorrectly are the responsibility of the owner.
Products of Priority Bicycles:
Our complete claim assistance covers all Priority Bicycles products, including:
| Product name |
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| Commuter and urban bicycles |
| Recreational cruiser bikes |
| Electric bicycles (e‑bikes) |
| Accessories and parts |
Contact Our Claim Experts
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Priority Bicycles logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Priority Bicycles.