• Claim Your Warranty Now

    Sign-Up & Raise a Ticket today with Warranty Valet® to get hassle-free Primo Water warranty claim assistance in one click!

3 Simple Steps for Primo Water Warranty Claim:

Step 1:

  • Before returning products to claim the warranty, please obtain permission from Primo Water's customer service department. Additionally, it is recommended to submit proof of purchase.

  • The original purchaser is entitled to receive the replacement parts for the defective parts which will be made following the approval of the warranty claim by Primo Water.

Step 2:

  • Without registering the products, the warranty cannot be activated; therefore, never forget to enroll the products that you have bought from Primo Water.

  • Other than activation of the warranty, you will be able to have any specific updates related to the products manufactured by them.

Step 3:

  • This limited warranty provides the purchaser with specific legal rights, which may vary depending on their place of residence.

  • In certain jurisdictions, the exclusion or limitation of special, incidental, or consequential damages, as well as limitations on the duration of warranties, may not be permitted. Therefore, the exclusion and limitations mentioned above may not apply to you.

  • Claim Your
    Warranty Now

    Sign-Up & Raise a Ticket today with Warranty Valet® to get hassle-free claim assistance in one click!

Phone Number


Mon-Fri: 8am - 9pm(ET)

Contact Address

200 Eagles Landing Boulevard,
Lakeland, Florida-33810,

Useful Links:

What is covered under the Primo Water Warranty?

Primo Water Corporation provides a warranty to the original purchaser of this dispenser, ensuring that if the dispenser is assembled and operated as per the printed instructions.

  • 1-year limited warranty on deluxe bottom-loading water dispenser, bottom-loading water dispenser

What is NOT covered under the Primo Water Warranty?

The limited warranty excludes failures or operational issues resulting from accidents, abuse, misuse, alterations, misapplication, improper installation, or maintenance by the purchaser or any third party. It also does not cover damages to the finish, such as scratches, dents, discoloration, or rust occurring after purchase. Additionally, failure to perform regular maintenance on the dispenser as outlined in the user’s manual is not covered under the Limited Warranty.

About Primo Water

Primo Water ensures water quality through various measures. They assist in achieving hydration goals by delivering high-quality bottled water conveniently to homes or businesses. A key objective of Primo Water is to make a positive environmental impact. Through their refill water service, users can contribute by reusing and refilling their empty bottles. Moreover, each five-gallon Primo Water bottle helps save up to 1,500 single-serve plastic bottles from ending up in landfills or oceans.

Products of Primo Water

Bottom Loading Water Dispenser HTRIO Bottom Loading Water Dispenser Deluxe Bottom Loading Water Dispenser Top Loading Water Dispenser Countertop Water Dispenser

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Primo Water logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Primo Water.