• Claim Your Warranty Now

    Sign-Up & Raise a Ticket today with Warranty Valet® to get hassle-free Brio Water warranty claim assistance in one click!

3 Simple Steps for Brio Water Warranty Claim:

Step 1:

  • Brio Water has a time duration of ninety days of receipt to make the submission of the warranty claims. For successful warranty claims, they will repay the cost of the return shipping paid by you beforehand.

  • They take up to seven days to process the warranty claim, starting from the date when Brio Water receives the returned products. You can have either a refund to your payment method, a refund in store credit, or a replacement item sent to you as compensation for the warranty claim.

Step 2:

  • The time period for products returned due to a change of mind is thirty days from the date they are delivered to you. The products are supposed to be returned in original packaging, unused, and in re-sellable condition.

  • Brio issues refunds after deducting shipping charges, and a 15% restocking fee applies to opened or used products.

Step 3:

  • Just one visit to the contact section is sufficient to address all doubts. There, you can find product manuals, troubleshooting guides, and responses to frequently asked questions.

  • Just below, there is a form that includes personal information with a maximum of ten files that can be attached within the size limit of 20 MB.

  • Claim Your
    Warranty Now

    Sign-Up & Raise a Ticket today with Warranty Valet® to get hassle-free claim assistance in one click!

Email Support


For further info, Kindly Get in touch with them via this email.

Phone Number


Mon-Fri: 8am - 5pm(PST)

Contact Address

768 Turnbull Canyon Road,
City of Industry, California-91745,

Useful Links:

What is covered under the Brio Water Warranty?

Brio guarantees to the initial buyer of the Brio Water Coolers, and solely to them, that under proper assembly and operation following the provided printed instructions, all components within the product will be devoid of any material or workmanship defects.

  • 1-year warranty

What is NOT covered under the Brio Water Warranty?

The limited warranty excludes any product failures or operational issues resulting from accidents, abuse, misuse, alterations, misapplications, improper installations, or inadequate maintenance or servicing by you or any third party. It also does not cover damages to the finish, such as scratches, dents, discoloration, or rust occurring after purchase. Furthermore, this warranty does not apply if normal and routine maintenance procedures outlined in the user’s manual are not followed.

About Brio Water

Located in Southern California, Brio stands at the forefront of the industry, offering forward-thinking solutions for clean water tailored to your requirements. Whether it's contemporary water coolers or cutting-edge filtration systems for residential, commercial, or industrial use, they are dedicated to meeting all your hydration needs. Their Brio Filtration Systems are robust, efficient, and adaptable, designed to surpass expectations for residential, commercial, or industrial water purification. Each system is meticulously engineered, integrating multiple stages of potent filtration to cater to your hydration demands, all while maintaining a user-friendly setup and installation.

Products of Brio Water

Sports Bottles Cooler Filters Dispensers Cup Dispensers Undersink Filters

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Brio Water logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Brio Water.