• Claim Your Warranty Now

    Sign-Up & Raise a Ticket today with Warranty Valet® to get hassle-free Nextbase Dash Cam warranty claim assistance in one click!

3 Simple Steps for Nextbase Dash Cam Warranty Claim:

Step 1:

  • To claim the warranty, you can send the proof of purchase, the brand of your SD card, and your current firmware version, along with a brief explanation of the issue with the dash camera, to the provided email address.

  • Nextbase will attempt to troubleshoot with you first before proceeding with an exchange. Within 24 hours, Nextbase will provide a prepaid return label for you to send your old unit to their warehouse.

Step 2:

  • For products purchased directly from the official website, you have 30 days from the original purchase date to return them for a full refund. If you encounter any issues with your camera after 30 days, Nextbase will troubleshoot before proceeding with a warranty claim.

  • The manufacturer will provide a refund for products purchased directly from the official website within 30 days of purchase.

Step 3:

  • Upon receiving the returned product at their warehouse, they will initiate the refund to the original card used for the purchase. Please be aware that it may take 5-10 days for the funds to be processed/settled.

  • For any technical inquiries, including support, general setup, and warranty-related matters, please reach out to the support team via the online chat widget, phone, or contact form.

  • Claim Your
    Warranty Now

    Sign-Up & Raise a Ticket today with Warranty Valet® to get hassle-free claim assistance in one click!

Email Support

nasupport@nextbase.com

For further info, Kindly Get in touch with them via this email.

Phone Number

+1-800-2805-178

Mon-Fri: 7am - 7pm(CST)

Contact Address

Floor 6, 230 Blackfriars Road,
London-SE1 8NW,
United Kingdom.

Useful Links:

What is covered under the Nextbase Dash Cam Warranty?

The warranty covers front-facing cameras, rear cameras, and accessories (such as suction cups, cables, etc.) for one year from the date of purchase, when bought directly from Nextbase or one of its authorized retailers.

  • 1-year warranty

What is NOT covered under the Nextbase Dash Cam Warranty?

The warranty excludes coverage for fair wear and tear, willful damage, misuse, and abuse, as well as abnormal storage or working conditions, accidents, or negligence by the purchaser or any third party. It also does not cover the use of non-approved accessories or components, failure to operate, use, store, or maintain the products according to the user instructions (including using incorrect power supplies), or any alteration or repair carried out by the purchaser or a third party without prior written consent from Nextbase.

About Nextbase Dash Cam

Nextbase is a prominent figure in the realm of connected car technology and driving intelligence. Established in the UK in 1999, they boast 22 years of expertise in crafting in-car devices. Their unwavering dedication remains centered around driver well-being and safety. As the largest smart Dash Cam brand globally, Nextbase dominates over 80% of the UK market by volume. With a steadfast commitment, Nextbase endeavors to enhance people's journeys and lives through state-of-the-art safety features, security measures, and intelligent innovations.

Products of Nextbase Dash Cam

Rear Window Cables Suction Cups Prying Tools Carry Cases USB Cables Rear Window Camera Mounts

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

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