3 Simple Steps for Nextbase Dash Cam Warranty Claim

Step 1:

• To claim the warranty, you can send the proof of purchase, the brand of your SD card, and your current firmware version, along with a brief explanation of the issue with the dash camera, to the provided email address below.

• Nextbase will attempt to troubleshoot with you first before proceeding with an exchange. Within 24 hours, Nextbase will provide a prepaid return label for you to send your old unit to their warehouse.
  

Step 2:

• For products purchased directly from the official website, you have 30 days from the original purchase date to return them for a full refund.

• If you encounter any issues with your camera after 30 days, Nextbase will troubleshoot before proceeding with a warranty claim.
  

• The manufacturer will provide a refund for products purchased directly from the official website within 30 days of purchase.
  

Step 3:

• Upon receiving the returned product at their warehouse, they will initiate the refund to the original card used for the purchase. Please be aware that it may take 5-10 days for the funds to be processed/settled.

• For any technical inquiries, including support, general setup, and warranty-related matters, please reach out to the support team via the online chat widget, phone, or contact form.
  

Nextbase Dash Cam Warranty Period:

• 1-year warranty