3 Simple Steps for Prada Warranty Claim:

Step 1:

  • Prada helps you claim your warranty by contacting the customer service, named the Client Services department, by phone, WhatsApp, or email at a fixed time. All fields such as reason to contact them, your personal data, order number, and object are to be filled out compulsorily.

  • Simply provide your email and order number to track your order from the comfort of your home. An email will be sent to the email address you supplied to confirm the order with each shipment.

  • A confirmation and synopsis of the order linked to each product such as the illustration of the product and total cost of the order with taxes and shipping costs are in the email.

Step 2:

  • You will have perks when you register yourself by creating an account. Having an account enhances the ordering process, saves multiple billing and shipping addresses, and offers numerous other benefits.

  • The items must remain in their pristine, unutilized state, retaining all tags, which encompass security tags and more, as well as any distinctive packaging and accompanying accessories. You must return the products within thirty days from the delivery date.

  • If a product comes with a security tag and is returned without this tag properly attached, it will not qualify for a return.

Step 3:

  • Customer service will give you solutions when you want to cancel your order. Once the order has been readied for shipment, it is no longer feasible to cancel it.

  • Cancellations are not an option for personalized items that they tailor exclusively to your specifications and preferences.

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Phone Number


Mon-Sat: 9am - 10pm, Sun: 9am - 8pm

Contact Address

610 West 52nd Street,
New York, New York-10019,

What is covered under the Prada Warranty?

The warranty policy applies to all products, be it handbags, leather goods, footwear, ready-to-wear, or timepieces. As long as you possess your proof of purchase, Prada stands ready to either repair or replace the item should it be found to have a manufacturing flaw. In case you encounter any issues with your Prada item, simply visit any Prada store, and they will facilitate the repair or replacement process for you.

  • 1-year warranty on all products

What is NOT covered under the Prada Warranty?

Prada's warranty excludes coverage for typical wear and tear. However, if your item sustains damage, whether accidental or resulting from regular use, Prada will assess it to ascertain the feasibility of repair.

About Prada

Prada, established in 1913 in Milan by Mario Prada, is an illustrious Italian fashion house renowned for its emphasis on leather handbags, travel gear, footwear, ready-to-wear clothing, and various fashion accessories. Prada has extended its brand licensing agreements to Luxottica for eyewear and L’Oréal for fragrances. The company's origins trace back to 1913 when Mario Prada and his brother Martino opened "Fratelli Prada," a Milan-based boutique specializing in leather products, including imported English steamer trunks and handbags. Prada also regularly hosts seasonal fashion shows on the global fashion calendar, often taking place in Milan at one of the brand's venues.

Products of Prada

Loafers Sandals Pumps and ballerinas Slippers and mules Lace-ups Sneakers Ankle Boots and Boots Trousers Bermudas

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Prada logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Prada.