Prada helps you start your Prada warranty claim by contacting the customer service, named the Client Services department, by phone, WhatsApp, or email at a fixed time. All fields such as reason to contact them, your personal data, order number, and object are to be filled out compulsorily.
Simply provide your email and order number to track your order from the comfort of your home. An email will be sent to the email address you supplied to confirm the order with each shipment.
A confirmation and synopsis of the order linked to each product such as the illustration of the product and total cost of the order with taxes and shipping costs are in the email.
You will have perks when you register yourself by creating an account. Having an account enhances the ordering process, saves multiple billing and shipping addresses, and offers numerous other benefits.
The items must remain in their pristine, unutilized state, retaining all tags, which encompass security tags and more, as well as any distinctive packaging and accompanying accessories. You must return the products within thirty days from the delivery date.
If a product comes with a security tag and is returned without this tag properly attached, it will not qualify for a return.
Customer service will give you solutions when you want to cancel your order. Once the order has been readied for shipment, it is no longer feasible to cancel it.
Cancellations are not an option for personalized items that they tailor exclusively to your specifications and preferences.
Prada offers 1-year warranty
610 West 52nd Street,
New York, New York-10019,
USA.
If you have trouble contacting Prada, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
The warranty policy applies to all products, be it handbags, leather goods, footwear, ready-to-wear, or timepieces. As long as you possess your proof of purchase, Prada stands ready to either repair or replace the item should it be found to have a manufacturing flaw. In case you encounter any issues with your Prada item, simply visit any Prada store, and they will facilitate the repair or replacement process for you. If your sunglasses get easily scratched, your boots have a broken buckle or scuff marks, your bag is torn, the nose pad on your sunglasses is falling off, the leather on your bag is peeling, the color on your sunglasses is fading on both sides, the sole of your sneakers is coming apart, or the strap stitching has come undone, Prada will either repair or replace the item.
Prada's warranty excludes coverage for typical wear and tear. However, if your item sustains damage, whether accidental or resulting from regular use, Prada will assess it to ascertain the feasibility of repair.
Our claim assistance covers all Prada products, including:
Product name |
---|
Shoes |
Sandals |
Loafers and Lace-ups |
Pumps and ballerinas |
Slippers and mules |
Bags |
Shoulder Bags |
Top Handles |
Totes |
Mini Bags |
Briefcases |
Skirts |
Shirts and Tops |
Denim |
Swimwear |
T-shirts & Sweatshirts |
Sunglasses |
Belts |
Jewels |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Prada logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Prada.