• Claim Your Warranty Now

    Sign-Up & Raise a Ticket today with Warranty Valet® to get hassle-free Audemars Piguet warranty claim assistance in one click!

3 Simple Steps for Audemars Piguet Warranty Claim:

Step 1:

  • Since there is no product registration process, the customer support team has to be contacted for the warranty claiming process. On the left side of the page, you can adjust the location to contact the team for your specific country.

  • A contact form has been provided with the inclusion of your name, location, email, phone number, desired way of contacting, contacting reason, and any message you have in mind.

Step 2:

  • By maintaining a personal account, you can access additional features and prolong your international warranty. This extension allows for the warranty period to be extended from two to five years for watches purchased through the authorized network within the last two years.

  • The form is exactly the same as the one on the contact page, with the addition of password, serial, and warranty numbers. 

Step 3:

  • To have your doubts cleared, just go through the answers to the questions provided on the FAQs page.

  • When your timepiece experiences issues and no longer functions correctly, its dedicated team employs a rigorous and secure 10-step protocol to restore it to its optimal condition. This comprehensive service is accompanied by a 2-year warranty for added peace of mind.

  • Claim Your
    Warranty Now

    Sign-Up & Raise a Ticket today with Warranty Valet® to get hassle-free claim assistance in one click!

Email Support

info.americas@audemarspiguet.com

For further info, Kindly Get in touch with them via this email.

Phone Number

+1-646-375-0807

Mon-Fri: 9am - 7pm, Sat: 10am - 5pm, Sun: Closed

Contact Address

135 East 57th Street, 29th Floor,
New York, NY-10022,
USA.

Useful Links:

What is covered under the Audemars Piguet Warranty?

Audemars Piguet provides a warranty against manufacturing defects for a duration of two years from the purchase date indicated on the invoice. The limited warranty applies to all new Audemars Piguet watches bought from Audemars Piguet Boutiques or Audemars Piguet Authorized Dealers in the United States. It incorporates the warranty terms and conditions found in the Audemars Piguet International Warranty by reference. If your watch needs service during the Warranty Period, any component identified as defective due to a manufacturing defect by their technical services will be repaired at no cost. After the Warranty Period expires, customers will be responsible for the cost of parts, labor, or repair services, unless expressly covered by an Audemars Piguet service.

  • 2-year warranty on watches

What is NOT covered under the Audemars Piguet Warranty?

The Audemars Piguet warranty excludes coverage for defects and damages arising from misuse, negligence, accidents, improper use, or contact with corrosive substances. It also does not cover damages caused by unauthorized alterations, modifications, or repairs, as well as services and work performed by entities other than an Audemars Piguet Boutique, an Audemars Piguet Authorized Dealer, or an Audemars Piguet Authorized Service Center. The warranty does not apply to issues caused by the use of components and/or accessories that are not genuine Audemars Piguet, routine maintenance, cleaning, normal wear and tear, aging of the watch, defects resulting from water contact if the watch is not water-resistant as indicated on the pictogram, or if the watch, being water-resistant, did not undergo the required water-resistance tests each time the case was opened for any reason. Additionally, it does not cover non-genuine Audemars Piguet watches and components.

About Audemars Piguet

Audemars Piguet, a Swiss manufacturer of high-end watches and clocks, is based in Le Brassus, Switzerland. Established in 1875 by Jules Louis Audemars and Edward Auguste Piguet in the Vallée de Joux, the company gained widespread recognition for introducing the iconic Royal Oak wristwatch in 1972. This pivotal moment catapulted the brand to the forefront of the watchmaking industry. Audemars Piguet's current range of watch collections encompasses the Royal Oak, Royal Oak Concept, Royal Oak Offshore, Millenary, Jules Audemars, Haute Joaillerie, Classique, and Code 11.59.

Products of Audemars Piguet

Royal Oak Self Winding Royal Oak Offshore Royal Oak Concept Code 11.59 Royal Oak Concept Tourbillon Spider-Man

Melissa Clifford

Warranty Claim Specialist

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