• Claim Your Warranty Now

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3 Simple Steps for Cartier Warranty Claim:

Step 1:

  • When you are unsure how to file a warranty claim, simply visit the FAQs page, where you will find instructions on creating an account. You ought to provide your name, email address, and password. 

  • In addition to account creation, there is plenty of guidance available about orders and payments, shipping and delivery, care and repair, exchanges and returns, and other sections on the FAQs page.

  • To monitor your order status, you need to provide your order number and email. Even non-registered users can track their orders.

Step 2:

  • Cartier offers clients and gift recipients the opportunity to return or exchange Cartier items acquired from their stores within a generous window of thirty (30) days from the date of receiving the product.

  • When it comes to Cartier creations, it's crucial that they are sent back in an immaculate, unaltered condition, complete with all protective materials, tags, and stickers. Products with signs of wear, or that have been used or altered from their original condition in any way, cannot be accepted.

  • Customers who have acquired creations via online purchases or phone orders with the Cartier Client Relations Center have the option to process returns or exchanges through the same center from which they made their purchase.

Step 3:

  • The Client Relations Center offers various communication options for you to reach out to them, including phone calls, emails, in-person visits, live chat, and appointment booking.

  • It would be advisable for you to take some time to explore their comprehensive FAQs section before contacting them for assistance.

  • Claim Your
    Warranty Now

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Email Support

customerservice.me@cartier.com

For further info, Kindly Get in touch with them via this email.

Phone Number

+1-800-492-6755

Mon-Fri: 9am - 9pm, Sat: 10am - 9pm, Sun: 10am - 8pm (EST)

Contact Address

15100 Trinity Blvd, Suite 300,
Fort Worth, TX-76155,
USA.

Useful Links:

What is covered under the Cartier Warranty?

The Cartier limited warranty exclusively covers products sold or submitted for warranty service within the United States of America and Canada. The products come with a warranty period of twenty-four (24) months, commencing from the date of purchase, and are subject to the following conditions. Should you need to return your product during the Warranty Period, any component identified as having a manufacturing defect by Cartier's technical services will be, at Cartier's sole discretion, repaired or replaced free of charge.

  • 2-year warranty on some eligible products

What is NOT covered under the Cartier Warranty?

The Cartier warranty does not cover defects or damages resulting from misuse, negligence, accidents, improper use, alterations, tampering, dismantling, unauthorized modifications or repairs, or services performed by anyone other than a Cartier Boutique, Cartier authorized retailer, or Cartier authorized after-sales service center, or caused by the use of components and accessories not recommended by Cartier. It also excludes products where the original serial number engraved has been removed or illegible, or where any part of the products or any original number has been removed, changed, altered, replaced, erased, or defaced. Routine maintenance, cleaning, and the normal wear and tear and aging of the products are not covered.

About Cartier

Cartier International SNC, commonly known as Cartier, is a prominent French luxury conglomerate engaged in the design, production, distribution, and retail of jewelry, leather goods, and watches. Established by Louis-François Cartier in Paris back in 1847, the company remained under family ownership until 1964. Cartier's extensive global presence includes over 200 stores spanning 125 countries, featuring three iconic Temples (Historical Maisons) located in Paris, London, and New York. It holds an esteemed reputation as one of the foremost manufacturers of high-end jewelry. Cartier is headquartered in Paris and functions as a wholly-owned subsidiary of the Swiss-based Richemont Group.

Products of Cartier

Jewelry Watches Bags Fragrances Rings Earrings

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

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