• 04 Jan, 2024

Check this handy guide to make a warranty claim with PowerA warranty.

3 Simple Steps for PowerA Warranty Claim:

Step 1:

  • Rather than reaching out to PowerA, contacting ACCO Brands' customer service team should be done for questions related to sales or service about the products sold by PowerA. You can reach them through phone, email, or a form.

  • You ought to supply your name, email, and phone number. There's also a sizable message box where you can type what's on your mind.

Step 2:

  • PowerA provides you with a 30-day return window from the date you received the products, during which you can return them with a Return Material Authorization (RMA) number. Obtaining an RMA number is essential, and you can acquire it from the customer service team over the phone.

  • You are eligible to claim the full refund following the instructions provided by the customer service crew. The refund amount includes your purchase price of the product and applicable taxes. Any reimbursements will be returned using the payment method through which the order was originally received.

  • The restocking fee is applied to the orders, and you need to cover the shipping and all handling charges. If the products are damaged or lost during transit, PowerA will not be liable for that.

Step 3:

  • The customer service team is also to be contacted for the receiving of damaged or defective products. You have to get in touch with them within 48 hours of delivery in case you receive damaged products.

  • PowerA Australia will examine the claim and inform the freight company about the damage. Kindly keep all packaging in case PowerA Australia or the freight company requires inspection.

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Email Support


For further info, Kindly Get in touch with them via this email.

Phone Number

+61 1300 278 546

Mon-Tue: 9am - 5pm

Contact Address

2 Coronation Ave,
Kings Park, NSW-2148,

What is covered under the PowerA Warranty?

PowerA ensures that all products will be devoid of manufacturing or material defects starting from the date of purchase. In the event of a faulty or defective product, the manufacturer will undertake either repair or replacement, contingent upon the terms outlined in the warranty.

  • 2-year limited warranty

What is NOT covered under the PowerA Warranty?

The warranty does not extend to products that have incurred damage as a result of misuse, abuse, or acts of nature. Additionally, it excludes products not utilized in accordance with the instructions provided in the manuals.

About PowerA

As a prominent figure in the realm of video gaming accessories, PowerA Australia is dedicated to delivering meticulously crafted and reasonably priced products with a profound sense of responsibility. Fueled by a fervent love for gaming, their overarching goal is to create lasting and enjoyable experiences for gamers across all skill levels, elevating the overall thrill of gaming. PowerA has secured licenses from both Xbox and PlayStation and in 2013, they introduced the MOGA line of mobile gaming accessories.

Products of PowerA

HDMI Cables USB-C Cables Bluetooth Controllers Wireless Controllers Protection Cases

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of PowerA logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of PowerA.