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3 Simple Steps for Biltwell Warranty Claim
Step 1:
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Biltwell Inc. does not currently utilize a centralized digital product registration system for their helmets or hardware; therefore, your Dated Sales Receipt acts as the primary mechanical link to validate your status as the original owner.
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You should save a digital copy of your receipt immediately upon purchase from an authorized dealer or the official webstore. This documentation is a necessity for confirming the start date of your hardware protection and ensuring the item was acquired through a legitimate retail channel.
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Without a valid receipt, the manufacturer may be unable to verify the age or origin of the hardware. Keeping your records organized is the first requirement to qualify for a technical assessment should a manufacturing defect arise during the life of the product.
Step 2:
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If your gear suffers a failure that appears to be a factory error such as a defect in a helmet’s EPS liner, a stitching issue in your luggage, or a casting flaw in a motorcycle part you must document the issue with high-resolution photography.The goal of this assessment is to identify structural or material anomalies that occurred during the production process. Technical experts will review these images to distinguish between a verified factory flaw and "road-related" stress, such as crash impacts, improper installation, or standard cosmetic wear.
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For hardware purchased at a local shop, returning to that authorized dealer is often the fastest route for an initial physical inspection. For online orders, your digital evidence package serves as the basis for the manufacturer's remote evaluation.
Step 3:
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To finalize the process and receive a resolution, you must reach out to the customer service team through the official Biltwell Contact Page or via their dedicated Support email. Providing a detailed description of the hardware failure along with your attached photos is the required final step.
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Once the specialized staff receives your digital submission, they will evaluate the evidence to determine if a repair or replacement is warranted. You will receive a follow-up communication confirming the status of your claim and any further instructions for returning the defective item.
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If the claim is validated, the team will coordinate the necessary solution to ensure your equipment is restored to the high-performance standards the brand is known for. This structured communication ensures that every rider receives professional support for their safety and custom hardware.
Biltwell Warranty Period:
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Limited 2-Year Warranty against defects in materials and workmanship from the date of purchase
Biltwell Contact Information:
Contact Address
Biltwell Inc.
42349 Winchester Rd.
Temecula, CA 92590
United States 🇺🇸
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Chat or Submit a Claim
Let Warranty Valet assist you in claiming Biltwell warranty hassle-free.
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What is covered under the Biltwell Warranty?
Eligible for Coverage: The Biltwell Quality Guarantee
- Helmet Integrity: Coverage for shells, liners, and chin straps against defects in materials and workmanship.
- Luggage Durability: Protection for Exfil series bags against manufacturing-related zipper failures or seam separation.
- Hardware & Parts: Coverage for handlebars, risers, and footpegs against structural casting or welding flaws.
- Workmanship: Guarantee against assembly errors that compromise the function or safety of the product at the point of purchase.
- Factory Evaluation: Access to professional assessment and resolution for all verified manufacturing anomalies.
What is NOT covered under the Biltwell Warranty?
Exclusions: Standard Protection Limitations
- Impact and Crashes: Protection does not cover helmets or parts that have been involved in a crash or dropped from a significant height.
- Normal Wear: Coverage is void for natural fading of paint, scratches on helmet shields, or the gradual wear of soft goods over time.
- Improper Installation: Warranty is void if hardware failures are the result of incorrect mounting, over-torquing, or improper maintenance.
- Unauthorized Modification: Protection does not apply to gear that has been custom-painted, drilled, or modified beyond its original factory specifications.
- Environmental Exposure: Damage resulting from exposure to harsh chemicals, extreme heat, or prolonged UV radiation is excluded.
- Transferred Ownership: The guarantee applies only to the original purchaser and is not transferable to subsequent owners.
Products of Biltwell:
Our complete claim assistance covers all Biltwell products, including:
| Product name |
|---|
| Helmets |
| Full-face helmets |
| Open-face helmets |
| Retro helmets |
| Helmet Accessories |
| Face shields |
| Visors |
| Cheek pads |
| Chin spoilers |
| Helmet hardware |
| Eyewear |
| Goggles |
| Goggle accessories |
| Gloves |
| Riding gloves |
| Short-cuff gloves |
| Gauntlet gloves |
| Apparel |
| T-shirts |
| Hoodies |
| Jackets |
| Flannels |
| Jerseys |
| Vests |
| Hats |
| Beanies |
| Luggage |
| Motorcycle bags |
| Saddlebags |
| Motorcycle Parts |
| Handlebars |
| Grips |
| Risers |
| Throttles |
| Seats |
Contact Our Claim Experts
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Biltwell logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Biltwell.