Filling out one provided form is a solution for issues related to multiple products. The warranty claim requires your personal and purchase details, along with the upload of two files, with a maximum size limit of 10MB.
The files should be your original product purchase receipt, proof of purchase or handover documents, and videos or photos that depict the problems. You can upload up to three images or videos in mentioned formats.
The express warranty begins on the earlier of the purchase date or, in the case of new constructions, the handover date. Their products are accompanied by consumer guarantees that, according to the Consumer Law, cannot be excluded, limited, or altered under the terms of the express warranty.
Kindly review the warranty claim information thoroughly prior to submitting the form. The warranty is only for the original purchaser and it cannot be transferred to anyone.
Phoenix Tapware encourages you to contact the customer support team right after you encounter warranty issues with your products. They are well-known for solving any issues.
Within two days from the date they receive your warranty claim form and purchase receipt, you will be contacted. Furthermore, all the manufacturing defect and relevant warranty guarantees are decided by Phoenix.
During the warranty process, Phoenix Tapware may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
926 Mountain Highway,
Bayswater, VIC-3153,
Australia.
If you have trouble contacting Phoenix Tapware, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
Phoenix Industries Pty Ltd offers the following warranty for all Phoenix Tapware Products acquired in Australia and New Zealand through an authorized Phoenix Tapware reseller, suitable for both domestic and commercial installations. The express warranty specifically addresses defects originating solely from faulty materials or workmanship in the Phoenix Tapware Products.
7-year warranty on a replacement product or parts for showers and accessories
15-year warranty on a Replacement mixer cartridge for mixers, tapware, and outlets
The warranty explicitly excludes defects stemming from abuse, misuse, neglect, maltreatment, excessive stress or strain; improper water pressure or temperature (in violation of recommended usage guidelines); any repairs or alterations conducted by someone other than an accredited and licensed technician; and the attachment of accessories of any kind.
Phoenix Tapware crafts refined Australian-designed bathroom and kitchen fittings. With a legacy spanning over 30 years, they have earned trust for delivering innovation, precision, and quality in every product. Designed in-house and crafted with pride, Phoenix products aim to provide a timeless experience in homes. Beyond being a leader in Australian tapware, Phoenix's designs have received international acclaim through awards, and their products are now globally present in kitchens and bathrooms. Their products are created for practical use and engineered for durability.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Phoenix Tapware logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Phoenix Tapware.