Filling out one provided form is a solution for issues related to multiple products. The warranty claim requires your personal and purchase details, along with the upload of two files, with a maximum size limit of 10MB.
The files should be your original product purchase receipt, proof of purchase or handover documents, and videos or photos that depict the problems. You can upload up to three images or videos in mentioned formats.
The express warranty begins on the earlier of the purchase date or, in the case of new constructions, the handover date. Their products are accompanied by consumer guarantees that, according to the Consumer Law, cannot be excluded, limited, or altered under the terms of the express warranty.
Kindly review the warranty claim information thoroughly prior to submitting the form. The warranty is only for the original purchaser and it cannot be transferred to anyone.
Phoenix Tapware encourages you to contact the customer support team right after you encounter warranty issues with your products. They are well-known for solving any issues.
Within two days from the date they receive your warranty claim form and purchase receipt, you will be contacted. Furthermore, Phoenix decides on all the manufacturing defects and relevant warranty guarantees.
During the warranty process, Phoenix Tapware may provide you with one of the following solutions: either a warranty replacement or warranty service during the 7 or 15-year warranty period.
7-year warranty on a replacement product or parts for showers and accessories
15-year warranty on a replacement mixer cartridge for mixers, tapware, and outlets
926 Mountain Highway,
Bayswater, VIC-3153,
Australia.
Let Warranty Valet assist you in claiming Phoenix Tapware warranty hassle-free.
Phoenix Industries Pty Ltd offers the following warranty for all Phoenix Tapware Products acquired in Australia and New Zealand through an authorized Phoenix Tapware reseller, suitable for both domestic and commercial installations. The express warranty specifically addresses defects originating solely from faulty materials or workmanship in the Phoenix Tapware Products.
The warranty explicitly excludes defects stemming from abuse, misuse, neglect, maltreatment, excessive stress or strain; improper water pressure or temperature (in violation of recommended usage guidelines); any repairs or alterations conducted by someone other than an accredited and licensed technician; and the attachment of accessories of any kind.
Our claim assistance covers all Phoenix Tapware products, including:
| Product name |
|---|
| Hand Towel Holders |
| Towel Rails |
| Robe Hooks |
| Shower Shelves |
| Soap Dishes |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Phoenix Tapware logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Phoenix Tapware.