3 Simple Steps for Philips Warranty Claim

Step 1:

• To begin with the Philips warranty claim, first login into your Philips account, where you will find “View Active Order History.”

• Select the product you want to return, then choose the reason for the return from the drop-down list, and submit.

• If you don’t have an account, you can request returns here by entering your order number and email address.

• As the next step, you have to select whether you want an exchange or a refund. If the product is out of stock, and cannot process a replacement at that time.

Step 2:

• You will receive packaging instructions and a link to download the FedEx return label, which must be attached to the parcel. The label will also be sent by email.

• The company will then provide the nearest FedEx drop-off location. If that location is not convenient, you can choose another option.

• Philips will process the refund or replacement. In the case of a refund, the original amount will be refunded to the card you used for the original purchase.

• Once the registration is done after the account is created, benefits such as extended warranties, shopping history, support, and accessories will be provided.

Step 3:

• Philip advises you to pack all the items into one box if you want to return multiple products.

• Ensure that all products are included, as the company’s refund policy may reduce the reimbursement if parts are missing.

• If you experience issues with the Philips “DIY Return Portal,” contact Philips customer service or the consumer support center through the methods listed on the website.

Philips Warranty Period:

• Philips provides a 12-month warranty on Sound and Vision products, Water Care, Smart Security, and Automotive devices, while Sonicare toothbrushes, AirFloss, and Light Therapy/Wake-up lights come with a 24-month warranty

Real Experiences with Philips Warranty Claims:

Typical Processing Time: It could be 2-6 weeks or longer, depending on complexity and backlog.

Reason for Common Delays: Incomplete registration, missing proof of purchase, unclear product details, spare part unavailability, or service center workload.

Helpful Tip to make the claim easier: A helpful tip to make your Philips warranty claim easier is to keep your proof of purchase ready, register your product on the Philips website soon after buying it.

Required Documents for Your Philips Warranty Claims:

• Proof of purchase (invoice or receipt)

• Product model and serial number