3 Simple Steps for Sennheiser Warranty Claim:

Step 1:

  • If repairs are needed, Sonova Consumer Hearing will cover all expenses related to the repair, encompassing both parts and labor costs. Any service labor undertaken is warranted for 90 days or until the expiration of the original warranty period of the initially purchased product, whichever period is longer.

  • To qualify for warranty repair or replacement, it's essential to provide the repair items along with a valid bill of sale (refer to the information below). This bill of sale must be obtained from an authorized Sennheiser retailer and should contain the following details: Retailer's Name, Original Date of Purchase, and the Model or SKU number of the purchased product.

  • If the bill of sale is not provided with all the necessary information, your warranty repair or replacement request may be declined.

Step 2:

  • You can avail service for your defective product at no cost within the warranty period.

  • To initiate the service, please complete the service request form. Begin by selecting the specific product you own and providing all the required information, which includes your name, mailing address, shipping address, and a description of the product issue.

  • Once you have provided all the necessary details, you can proceed to submit the form.

Step 3:

  • Upon submitting the form, you will promptly receive an email from the brand containing a reference number and additional guidance about the return procedure.

  • Typically, you can expect to receive this email within 15 minutes, although occasional delays might occur. But it might take a bit longer in some cases. And kindly ensure to include a copy of your receipt when making warranty claims.

  • Feel free to reach out to their support team if you have any additional inquiries.

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Phone Number


Place a call to get more support for warranty claim

Contact Address

1 Enterprise Dr,
Old Lyme,
CT 06371.

What is covered under the Sennheiser Warranty?

Manufacturing defects and faults in the materials or workmanship of the Sennheiser product are covered under the warranty documentation. The warranty covers the repair or replacement of your product for the specified period of time, depending on the terms and conditions of the warranty document.
The coverage details may differ, so please check the warranty documentation from Sennheiser.

  • 2 years limited warranty period for the original product bought from Sennheiser.

  • 10 Years for Wired Evolution Products.

What is NOT covered under the Sennheiser Warranty?

Sennheiser's warranty excludes coverage for the following: use of batteries, power supplies, or any other sources of power not explicitly recommended by the manufacturer; any damage resulting from improper use, misuse, accidents, alterations, or unauthorized repairs; wear and tear on the device; parts rendered inoperable; and damage arising from incompatible accessories or inadequate maintenance.

About Sennheiser

If you're looking for top-notch sound, you've come to the right place! Sennheiser is one of the most well-known audio companies in the world. With over 75 years of history, you can trust that their headphones, microphones and audio solutions are top-notch. They use cutting-edge tech, precision engineering and a dedication to creating an immersive sound experience. Whether you're a professional studio, an audiophile, or just a regular consumer, you can count on them to deliver unbeatable sound quality.

Products of Sennheiser

Sennheiser microphone Wireless Earbuds Gaming Headset Wireless Digital Instrument System Speakers.

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Sennheiser logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Sennheiser.