Step 1:

  • In order to begin your Honeywell warranty claim, you must register your product by providing the product name or model number, place, and date of purchase, and date code, along with your personal details.

  • Any customer can easily create a user account on their website by providing their name, company email address, job title, company name, business address, city, country, state, and zip code.

Step 2:

  • Follow the Return Material Authorization (RMA) process to ensure your warranty claim is processed efficiently.

  • You must get an RMA number by contacting their support, which will be the reference number in the whole process.

  • Shipping the products with an RMA number may slow down the process and does not ensure the warranty claim either.

  • You will have to provide a customer ID, serial number, date code, dated proof of purchase, and product type, along with a brief description of the problem, to obtain an RMA number.

Step 3:

  • Honeywell provides dedicated Honeywell customer service for warranty claims and product inquiries. You can contact them by email or phone for guidance.

  • They maintain a separate support team for each of your interests, like sales contact forms, technical support, training, patents, RMAs, warranties, and much more.

  • Honeywell will repair or replace units under warranty for issues like power failures, errors, improper cooling, non-functioning fans, or malfunctioning air cleaners, humidifiers, and dehumidifiers.

Honeywell Warranty Period:

  • Honeywell offers a 1–2 year warranty for retail products and a 3–5 year warranty for professionally installed products

Real Experiences with Honeywell Warranty Claims:

Typical Processing Time: If you submit a complete warranty claim with all the required documents, Honeywell typically processes it within 30 days or less.

Reason for Common Delays: Common delays in Honeywell warranty claims usually happen because of missing or incomplete documents, miscommunication, or repairs done by unauthorized service providers.

Helpful Tip to make the claim easier: You should gather all necessary information and documentation in advance, submit the claim through the correct channel for your product, and be prepared to ship the item properly.

Required Documents for Your Honeywell Warranty Claims:

  • Product serial number or date code

  • Proof of purchase (invoice or receipt)

  • Detailed description of the issue

  • Photos of any damage (if applicable)

Honeywell Contact Information:

Email Support

USA:
[email protected]

Phone Number

USA:
+1-877-841-2840

Mon-Fri 9am - 8pm, Sat & Sun 9am - 5:30pm (CDT)

Other Countries

Canada:
+1-877-841-2840

Mon-Fri: 6am - 6pm (EST)

UAE:
+971-4-4505-800

Malaysia:
+60 32777-3100

Contact Address

USA:

855 S Mint St, Charlotte, NC 28202

Other Countries

UK:

Bracknell, BERKS RG12 1EB

Canada:

3333 Unity Drive, Mississauga, ON L5L 3S6

Australia:

Level 3, 2 Richardson Place, North Ryde, NSW 2113

India:

1120-21, 11th Floor, Tower A, DLF Tower, Jasola, Jasola District Centre, New Delhi 110025

Germany:

Strahlenbergerstrasse 110-112, D 63067 Offenbach

UAE:

Emaar Business Park, Building 2, Level 2, Sheikh Zayed Road, P.O. Box 232362, Dubai

Malaysia:

Suite 25-1, Level 25, The Vertical Avenue 10, Bangsar South City, UOA Corporate Tower, Lobby B, No 8, Jalan Kerinchi, 59200 Kuala Lumpur

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Useful Links:

What is covered under the Honeywell Warranty?

Honeywell limited warranty covers:

  • Defects or issues in workmanship under normal use
  • Products sold by Honeywell Safety and Productivity Solutions
  • Original-end user

What is NOT covered under the Honeywell Warranty?

Honeywell limited warranty will not cover:

  • Alteration, modification, improper use, or misapplication
  • Noncompliance with installation or maintenance guidelines
  • Unauthorized repair or service
  • Lightning, excessive voltage/current

Honeywell Warranty FAQs:

Can I claim warranty without a proof of purchase?

In most cases, Honeywell can verify warranty coverage using the device's serial number. However, if the system cannot confirm the purchase date, you may be asked to provide a receipt. It's advisable to keep a digital copy of your invoice to facilitate the process.

How long does it take to process a warranty claim?

Typically, a complete claim is processed within 30 days. If all required documentation is not received, the claim will not be started until all documentation is provided. Unique circumstances may take longer than the average turnaround time.

How do I find my Honeywell product’s serial number?

The serial number is usually located on the back or bottom of the product, or on the original packaging.

Products of Honeywell:

Our complete claim assistance covers all Honeywell products, including:

Product name
Thermostats & Controls
Thermostats
WiFi Thermostats
Energy Star Thermostats
Programmable Light Switch Timers
Forced Zone Panels
Honeywell Home X2S Smart Thermostat
Honeywell Connected Solutions
Security & Monitoring
Security Cameras
Security Accessories
Doorbells
Water Leak Detectors
Air & Climate Control
Humidifiers
Dehumidifiers
Air Cleaners
UV Purifiers
Specialized & Industrial Solutions
JetWave X
Honeywell Digital Prime Ecosyst
Honeywell Protonium™

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Honeywell logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Honeywell.