3 Simple Steps for Amcrest Warranty Claim

Step 1:

• Register your Amcrest product online by completing the warranty registration form with your name, email, product name, model, and purchase date.

• Proper registration confirms your warranty status and allows the support team to process claims efficiently.

Step 2:

• To request a replacement or refund under the Amcrest return policy, you must submit an RMA request form. Ensure that all form fields are accurately completed. You will need to upload a clear image or PDF of your proof of purchase, including the purchase date, product details, model, and seller information.

• Allow 48 to 72 hours for the customer service team to issue a return authorization. Amcrest provides a prepaid return label for DOA warrantied replacements and defective item refunds. Domestic U.S. RMA repairs are shipped via USPS Priority Mail, FedEx Ground, or UPS Ground (3-7 days). Customers outside the Continental USA must arrange for returns using a traceable shipping method (e.g., UPS, FedEx, DHL).

Step 3:

• Returned items are tested and verified before replacement or refund. Notifications are sent via email once processing is complete. Amcrest may provide a replacement or warranty service depending on product eligibility. Warranty periods generally range from 1 to 3 years.

Amcrest Warranty Period:

• Amcrest products come with a 1 year product warranty starting from the date of purchase.

• Amcrest IP cameras are covered by a 1 year warranty,

• Amcrest NVRs are covered by a 3 year warranty.

Real Experiences with Amcrest Warranty Claims:

Typical Processing Time: Based on real customer experience, the Amcrest Warranty claim process typically takes 3–7 business days from claim initiation.

Reason for Common Delays: Missing information, such as the original purchase date, item model, serial number, and a clear description of the issue, as well as a lack of proof of purchase.

Helpful Tip to make the claim easier: You should gather all necessary documentation, follow the official troubleshooting steps, and provide the product’s serial number.

Required Documents for Your Amcrest Warranty Claims:

• Proof of purchase

• Model number