3 Simple Steps for Pella Windows Warranty Claim
Step 1:
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Pella Windows maintains impressive customer support which always provides you with proper solutions for all of your issues, concerns, and queries.
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You can directly jump into a call or sit in a chat with them for the purpose. Their experts will respond to you promptly. You can also use their submit form for this purpose by providing your email address, product details, and the description of your contact.
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In addition, they maintain dedicated pages for FAQs, warranties, shipping & returns, product guides, scheduling an appointment, finding a showroom near you, and much more.
Step 2:
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You are free to make warranty claims if any of your product is genuinely defective. You will have to contact their customer support for the purpose.
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You must have the necessary details and documents to avoid rejection while applying for the claim. Claimant’s name, address, and phone number and the installation address (if different); a description of the product, purchase price, and date and location of purchase, and copies of invoices; serial number of the product; a description of the product concerns (photos may be included) and a brief summary of attempts made to address the concerns.
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Their experts will visit your place and seriously inspect the product to determine its eligibility for the claim and proceed to further steps if the product is eligible. You will have to bear the cost of on-site product inspections.
Step 3:
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Pella provides you with two options in account creation. You can either create an account homeowner or a trade professional. This will help you in many ways including saving your money through exclusive offers and promotions. Your email address, first & last name, zip code, and password are enough to create one.
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Since they don’t follow the product registration procedure, you have the chance of losing your product and its warranty details with time. You can consider Warranty Valet for this purpose. We also have trained experts who can make claims on behalf of you.
Pella Windows Warranty Period:
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10-year limited warranty on Pella Wood Products — Basic Coverage for commercial use
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20-year limited warranty on Pella Wood Product — Nonlaminated Glass (IG) Coverage for commercial use
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Limited lifetime warranty on Pella Wood Products — Nonlaminated Glass (IG) Coverage for residential use
Pella Windows Contact Information:
Contact Address
102 Main Street,
Pella, IA-50219,
USA.
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Chat or Submit a Claim
Let Warranty Valet assist you in claiming Pella Windows warranty hassle-free.
What is covered under the Pella Windows Warranty?
Pella Windows warranty policy applies to:
- Pella Windows warrants all of its products with predefined plans that cover defects in material and workmanship to the original owner and all subsequent owners, provided the product and warranty are transferred in accordance with their procedures.
- Warranty details may differ from one product to another, so it’s important to refer to the specific product manuals and guidelines.
- Any defects should be claimed within 1 year of discovery, or the claim may be barred.
- Pella will either repair or replace the defective part or product according to their terms and conditions.
- You can exercise basic consumer rights in the claim, as well as specific rights that may vary depending on location.
What is NOT covered under the Pella Windows Warranty?
Pella Windows warranty policy not applies to:
- Pella Windows does not cover damages or defects caused by inappropriate finishes, solvents, brick wash, or cleaning chemicals.
- The warranty excludes damages from normal wear and fading, Acts of God, structural settlement, movement, or vibration.
- Claims will not be accepted for accidents (including glass breakage not caused by Pella), alterations, misuse, improper storage, handling, installation, or maintenance.
- Pella will not cover issues caused by mechanical abrasion, non-factory-applied finishes, or failure to protect products from UV rays and the elements in a timely manner.
- The warranty does not cover damages from high humidity, improper installation, ripping, or tearing of window screens, or products that have not been fully paid for.
Products of Pella Windows:
Our complete claim assistance covers all Pella Windows products, including:
| Product name |
|---|
| Sliding Patio Doors |
| Bifold Patio Doors |
| Multi-Slide Patio Doors |
| Hinged or French Patio Doors |
| Windows |
Contact Our Claim Experts
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Pella Windows logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Pella Windows.