First of all, You have to fill the Product Registration Form. You need to complete your registration by providing your name, email, password, address, and phone number to begin the warranty claim process.
Makita has meticulously established precise rules and regulations to ensure the fulfillment of your satisfaction. Their primary objective is to continually improve the warranty procedures to align with your preferences and needs.
Every product undergoes thorough inspections and multiple testing procedures before leaving the factory. If, within 30 days of purchase, the products do not meet your expectations, you have the option to return them, and a replacement or a refund will be provided.
During the warranty process, Makita may provide you with one of the following solutions: a warranty replacement or warranty service during the 1-, 2-, or 3-year warranty period.
The warranty program is effective from the date of purchase for the particular machine supplied to the customer. If there are any defects in workmanship or materials become evident in the products, free repairs will be promptly carried out.
For the 2-year emission warranty, you can have a look over the instruction manual for the detailed expalantion. Componenents such as Fuel metering system, Air induction system and Ignition systems fall under this policy.
For any additional inquiries or assistance, please feel free to get in touch with our dedicated customer support team. You can reach out to them conveniently through either phone or email, and they will be more than happy to assist you.
They offer a dedicated section for Warranty Claim. Clicking on this link will make it easy for you to initiate your warranty claim without incurring any expenses.
You can access the online submission form via Contact Form. Your name, Email, phone number, street address, city, zip code should be filled out in the form. The form includes a "Route Your Question" option, which offers categories such as product inquiries, warranty queries, parts and services, rebate status, media inquiries, and sponsorship requests. In addition, model number of the product has to be provided. You can ask any questions that you may have on the comment section.
1-year warranty for general products
2-year warranty for emissions-related components
Makita® Connectx™ portable backpack power supply has a 2-year limited warranty
They provide a 3-year limited warranty for lithium-ion tools, batteries, chargers, and pneumatic nailer
14930 Northam Street,
La Mirada,
CA 90638, USA.
Makita® Lithium-Ion Tools, Batteries, Chargers, and Pneumatic Nailers, crafted with meticulous attention to detail and using top-quality materials, are covered by their comprehensive warranty policy. If you encounter any difficulties within the specified time frame, you have the right to initiate a warranty claim. This warranty program extends to Makita® ConnectX™ Portable Backpack Power Supply, Makita® General Products, and Makita emissions-related components. Rest assured, any product-related issues that arise during the warranty period will be promptly fixed without incurring any additional charges.
Warranty claims cannot be made for products showing signs of normal wear and tear. Additionally, their warranty policy does not cover instances of misuse, abuse, improper maintenance of tools, or any alterations made to the tools. Repairs or attempted repairs conducted by unauthorized individuals are also not covered under the warranty. You are not able to apply warranty for Makita accessories. You can't claim the warranty if liquid or physical damages have been made to the laser instruments.
Our claim assistance covers all Makita products, including:
| Product name |
|---|
| Blowers |
| Power Cutters |
| Radios |
| Speakers |
| Hedge Trimmers |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Makita logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Makita.