Incipio anticipates that you take immediate action to request a replacement during the warranty period using the return form. Incipio requires certain documents regarding the purchase and products to be provided.
Just two business days are ample for the customer support team to get back to you after the form is received. Incipio tries to provide the replacements within the USA in 3 to 5 business days.
Incipio will gladly accept returned products without further questions, but you are required to return products purchased from the original website within thirty days.
To qualify for the Onward Brands Guaranteed for Life Warranty, you need to register your product within sixty (60) days of the original purchase date.
The objective of the customer support team is to provide timely assistance whenever you need it. You can trust them as they have resolved numerous consumer issues.
Several Incipio products are seasonal or released in limited quantities. Incipio reserves the right to substitute any product with one of equal value.
During the warranty process, Incipio may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
If you have trouble contacting Incipio, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
The manufacturer's warranty provided by Incipio offers a comprehensive lifetime guarantee on all products acquired directly from their official website. This warranty encompasses any material or workmanship defects and ensures a replacement of the defective product with either the same or a comparable item.
1-year limited warranty on Incipio products manufactured prior to January 1, 2020, all lithium Ion Battery products, Incase Products, and any product listed as manufacturer warranty
Lifetime warranty on Incipio products manufactured after January 1, 2020, purchased from Incipio Websites or a valid Incipio Reseller
The warranty does not cover damage resulting from misuse, mishandling, neglect, accidents, tampering, or unauthorized modifications and alterations to the product.
Incipio was established on a fundamental belief: Technology inherently fosters social connections. Incipio crafts smartphone accessories that not only enhance the modern digital lifestyle but also safeguard your tech devices, enabling you to better connect with others and elevate your interactions, engagements, and activities in the spaces that hold significance to you. Back in 1999, Incipio emerged from a garage in Orange County, CA, armed with a mere $500 and the innovative vision to protect mobile phones—an essential requirement that marked just the outset of their journey. By developing the first iPhone case, they successfully penetrated major wireless carrier retail stores, solidifying their presence in the industry.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Incipio logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Incipio.