• 07 Jul, 2023

Searching for the best way to claim Overhead Door warranty. Here it is,

3 Simple Steps for Overhead Door Warranty Claim:

Step 1:

  • Overhead wants you to directly contact an authorized Overhead Door distributor in your area for the repair and claims of both residential and commercial doors. You can make use of the distributor locator page on their website where you can find the distributor with your zip code.

  • If you are about to claim parts of Overhead Door you have. You can create an account on their website with your personal details like name, email address, detailed address along with your phone number.

Step 2:

  • Since Overhead Door creates and sells various types of door for both residential and commercial market, They follow defined warranty plans for each product that varies from one to the other.

  • In case you return your product, You must always request an RA number by completing a form to initiate the claim. You can comment on your problem with the product on the form. Experts from their end will get back to you and provide the necessary details of the process.

Step 3:

  • You can either directly get in touch with the authorized for all your queries and concerns or else make use of the contact form for queries related to their parts. You can do this by providing your name, email address and phone number along with your order number and description of your issue.

  • Overhead Door also has many valuable information on their website as part diagrams, instructional videos, manuals, instructions and much more.

  • They are also very active on various social media platforms like Facebook, YouTube, LinkedIn, Pinterest, Twitter, Instagram and other trending spots. You can also contact them through these sources.

Email Support


For further info, Kindly Get in touch with them via this email.

Phone Number


Place a call to get more support for warranty claim

Contact Address

Overhead Door Company of Northern Kentucky
2571 Ritchie Avenue
Crescent Springs, KY 41017

What is covered under the Overhead Door Warranty?

Overhead Door always warrants its products through authorized sellers only to the original purchaser under the specified terms and conditions that the product and its components will be free from all forms of defects in craftsmanship and material under normal use. Please note that the seller’s obligation will always be limited to repair and replacement at their option. Their labor charges are always included in the warranty, Hence you don’t have to spend money. In case the product is sent to Overhead Door, They will also repair or replace it at no charge only when it is proven defective along with other proofs of purchase. If you ask for a refund instead of the repaired product, the refund will be subject to a 10% restocking fee. Additionally, keyless entries and circuit boards are subject to a 20% restocking fee along with no shipping charges from their end. You can always expect a full refund if there is no replacement available.

  • 30-Day Return Policy.

  • 1-Year Warranty Period For Components.

  • 1-Year To Lifetime Warranty Depending On The Type & Specification Of The Product.

What is NOT covered under the Overhead Door Warranty?

Overhead Door’s warranty plans do not cover if the product is returned with missing parts or incomplete in nature; Issues that cannot be experienced by their expert team in the evaluation; returned damaged or non-re-sellable; damage due to accident, improper usage, causes of nature, changed or altered proofs. Please note that electronic parts such as safety sensors, circuit boards and the OHD Anywhere will be seriously inspected. If it is found that the part was damaged during installation or installed incorrectly, no refund will be provided.

About Overhead Door

With over a century of experience in the industry, The Overhead Door has become one of the reputed brands in the garage door industry. Quality and expertise with professional service has been the aim of the firm and they are striving hard each day to level them up in the field. Reliable products with dependable services have set them apart from the competition and are loved by many people around the world. From residential to commercial, They always have high-quality doors for all of your needs!

Products of Overhead Door

Garage Doors Openers & Accessories Commercial Doors Operators & Accessories Dock Equipment

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

  • One-Click
    Claim Process

    Sign-Up today to get hassle-free claim assistance with our Home Plan, with support for up to 20 products.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Overhead Door logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Overhead Door.