For mattresses bought either directly from the Beautyrest site or through another retailer, you have the option to initiate a warranty claim by completing the warranty claim form with all the required details.
To begin the warranty claim process, kindly complete their online warranty registration form. If your product experiences an issue with an accessory or foundation, or if it was purchased in Canada or Puerto Rico, it's necessary to reach out to their support teams directly.
For mattress registration or submitting a warranty claim, the confirmation of mattress details and proof of purchase is necessary.
To proceed, you should complete the registration process for your mattress using the information found on the law tags. Additionally, you'll need to provide evidence of your purchase for verification purposes and provide photos illustrating the specific issue you're encountering.
Your mattress is equipped with both manufacturing and law tags, and it's essential to locate the tag that displays the mattress's make, model, and size. After finding this tag, capture a clear photograph of it.
To initiate the return procedure, kindly complete the provided form. Upon receipt of your request (please allow up to 48 hours), you will receive an email to the registered email address outlining the subsequent steps for your return process.
Next, it's essential to share your contact information to ensure effective communication. Kindly provide your name, contact number, and shipping address so that they can reach out to you easily. Take a moment to locate the brand emblem on your mattress, and please indicate the brand emblem you observe.
Subsequently, you'll be asked to provide details about the method of your product purchase. Once you've selected the appropriate option regarding your purchase location, you can input either the order number or the first and last name used for the order.
Now, to upload the photograph of your mattress, ensure all sheets and bedding are removed to reveal the top surface. Kindly upload an image showcasing the specific issue you're encountering with your mattress. Additionally, please provide a description of the problem you're facing.
Their support will promptly evaluate your claim, and you can expect to receive an email from their support team within 5 to 10 business days.
1-year warranty period for products has Warranty Code C on Law Label
5-year warranty period for products has Warranty Code H on Law Label
10-year warranty period for products has Warranty Codes A, K, and P on Law Label
15-year warranty period for products has Warranty Code M on the Law Label
20-year warranty period for products has Warranty Code E and I on the Law Label
25 Year warranty period for products has Warranty Code L, N and O on the Law Label
2451 Industry Ave.,
Doraville, GA-30360,
USA.
If you are having trouble contacting Beautyrest, submit a claim here.
The limited manufacturer's warranty safeguards your Beautyrest® mattress or foundation when used with appropriate support. This warranty extends to cover manufacturing defects in the mattress or foundation, including issues arising from materials or manufacturing, as well as defects in the removable fabric cover (available on specific models). It's important to note that the replacement of a single component due to a manufacturing defect does not inherently necessitate the replacement of any other component. Please be aware that this limited warranty is exclusively offered to the original purchaser and is non-transferable.
The warranty offered by the Beautyrest brand does not encompass the following scenarios: Consumer preferences for firmness, regular shifts in the softness or recovery characteristics of high-density foams, personal bed height or weight preferences, instances of burns, cuts, or tears, infestations by vermin, mattresses or foundations that show signs of stains or soiling indicative of potentially hazardous bodily fluids, bloodborne pathogens, or other substances that might pose risks, items sold under labels such as "as-is," "distressed," or "floor model/sample." Furthermore, this warranty does not extend to claims made outside the geographic areas of the 50 United States, District of Columbia, Puerto Rico, or U.S. Virgin Islands.
Our claim assistance covers all Beautyrest products, including:
| Product name |
|---|
| Harmony Mattresses |
| Harmony Hybrid Mattresses |
| Harmony Lux Mattresses |
| Harmony Lux Hybrid Mattresses |
| Absolute Relaxation Pillows |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Beautyrest logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Beautyrest.