Step 1:

  • To claim warranty using the claim form for any of your Anker products, you can initiate the warranty claim directly using the self-service option without needing to register.

  • Make sure to provide your name, email address, order ID, and a detailed address (including city, state, zip code, country, and phone number). Additionally, you will have a dedicated section to explain your issue and upload the necessary proof of purchase.

Step 2:

  • The reason for returning products is not as important as the items to be returned within thirty days from the purchase date and in non-damaged condition. Unfortunately, it is not possible to return the corporate purchases/bulk orders.

  • Following the proper notification of the customer service team about starting a return, you will be able to receive the return address within 24 working hours where the products have to be returned.

  • The refund will be issued using the same payment method used for your initial order. Processing usually requires 3-5 working days.

Step 3:

  • Anker maintains awesome customer service which is dedicated to resolving your issues. You can always email, chat, or jump into a call with them for all of your concerns and questions.

  • They also have a separate page to just enter your query or product to get the necessary details. The manufacturer's limited warranty does not impact any potential statutory warranty provided by law.

Anker Warranty Period:

  • 24-month standard warranty on Hubs and Adapters, Chargers, Power Banks, Cables, AC Power

Anker Contact Information:

Email Support

USA:
[email protected]

Other Countries

Phone Number

USA:
+1-800-988-7973

Mon - Fri: 6.00 am - 5.00 pm (PT)

Other Countries

UK:
+44 (0) 16049-36200

Mon - Fri: 9.00 am - 5.00 pm (GMT)

Germany:
+49 (0) 69-9579-7960

Mon - Fri: 9.00 am - 5.00 pm

UAE:
+971-80-00320817

Sun - Thurs: 9.00 am - 9.00 pm

Saudi Arabia:
+966-8-008-500030

Sun - Thurs: 8.00 am - 8.00 pm

Contact Address

10900 NE 8th St STE 501,
Bellevue, WA-98004,
USA.

  • Chat or Submit a Claim

    Let Warranty Valet assist you in claiming Anker warranty hassle-free.

What is covered under the Anker Warranty?

Anker warranty policy applies to:

  • Anker products purchased directly from Anker stores or authorized resellers are covered by the Anker limited warranty.
  • The warranty ensures that products are free from defects in material and workmanship within the defined warranty period.
  • In case of defects, the product will be repaired or replaced, if necessary, using quality products.
  • The warranty starts from the date of purchase and requires proof of purchase, such as a sales receipt or invoice.
  • The warranty coverage is limited to the country where the product was purchased.

What is NOT covered under the Anker Warranty?

Anker warranty does not apply to:

  • Damage due to improper usage or modifications not recommended by Anker is excluded.
  • Products purchased from unauthorized sources or operating with defective parts are not covered.
  • Disassembling products unnecessarily or non-quality related issues after 30 days of purchase are excluded.
  • Lost or stolen products and warranty claims after expiration are not accepted.
  • Purchases from illegitimate sources are not covered under the warranty.

Products of Anker:

Our claim assistance covers all Anker products, including:

Product name
Power Stations
Cables
Power Banks
Wireless Chargers
Hubs
Docks

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Anker logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Anker.