Notifying Axis about the defects that have occurred in the purchased products under the warranty period would be beneficial because repair or replacement is the choice that they have for the products.
Axis Communications will request that you provide a valid bill of sale or receipt, confirming the purchase and the date, in order to access warranty service. You should follow the instructions outlined in the RMA handling for all warranty claiming procedures.
As soon as you receive a Return Material Authorization (RMA) number for the defective products, you may return them by marking the authorized RMA case number and sending them to the Axis address.
The support case includes both the shipping address and packing slip. You are responsible for covering all expenses related to return shipping.
The helpdesk is to be approached for the verification of the products that stop functioning to receive the replacement for the flawed products, and replacements should be requested within thirty days of the purchase date.
The warranty solely pertains to Axis Hardware acquired from an authorized distributor or reseller.
5-year warranty
300 Apollo Drive,
Chelmsford, MA-01824,
USA.
If you are having trouble contacting Axis Communications, submit a claim here.
Axis Communications guarantees to the initial buyer that all products will be devoid of design flaws, defects in workmanship, and material defects under normal usage conditions for a specified duration from the date of shipment from Axis' Configurations and Logistics Center to the original purchaser. This warranty solely applies to the Axis hardware and accessories that were included with the Axis Hardware at the time of the initial purchase.
The warranty will be void if the model or serial number of the Axis Hardware is changed, tampered with, or removed, or if defects arise due to modifications or alterations made to the Axis Hardware by anyone other than Axis. Additionally, it will not apply in cases of improper maintenance, incorrect installation, or faulty repairs conducted by parties other than Axis. Furthermore, using the Axis Hardware for purposes other than those it was designed or intended for, normal wear and tear, deterioration, misuse, abuse, negligence, or accidents will also invalidate the warranty.
Our claim assistance covers all Axis Communications products, including:
| Product name |
|---|
| Dome Cameras |
| Box Cameras |
| Card Readers |
| Radars |
| Network Speakers |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Axis Communications logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Axis Communications.