To avail of warranty service, please deliver or ship your ONKYO Product to an ONKYO Authorized Independent Service Center, accompanied by a written note detailing your complaint and a copy of the dated purchase receipt.
Any ONKYO product shipped in its entirety must be appropriately packaged to prevent shipping damage. The shipper will be held responsible for any shipping damage caused by inadequate or improper packaging.
Certain states may not permit limitations on the duration of implied warranties, and some states may not allow the exclusion or limitation of incidental or consequential damages. Therefore, the limitations or exclusions mentioned above may not be applicable to you.
This warranty grants you specific legal entitlements, and you may possess additional rights that differ depending on the state in which you reside.
You can always get in touch with their support for all of your queries and concerns including claims. They will provide you with satisfying responses from their side. They even maintain a page to find authorized service centers near you.
Their contact form will be very useful for this purpose. You can contact them with necessary product details like model & serial number in hand along with your personal details like name, detailed address, email address, phone number, and detailed description of your issue.
1-year limited warranty on parts and labor for CD Players, Personal Audio Systems
2-year limited warranty on parts and labor for DVD Players, Receivers
3-year limited warranty on parts and labor for RZ Series Receivers
11 Trading Company, LLC, 3502 Woodview Trace #200,
Indianapolis, IN-46268,
USA.
If you are having trouble contacting Onkyo, submit a claim here.
Onkyo warrants all Onkyo labeled original products that are purchased directly from Onkyo or from Independent Onkyo Authorized Dealers will be free from any sort of defect or problem in functioning, material and workmanship for the specified period of time under prescribed usage. Onkyo will repair or replace if any product faces defects in the time period in accordance with their terms and conditions free of cost. This applies to both parts and labor warranty claims. The parts to be used for the repair or replacement will be decided in accordance with the discretion of Onkyo. This limited warranty only extends to the original purchaser of the product commencing from the date of purchase.
Onkyo also does not or cannot warranty the error-free or uninterrupted operation of the product or station or any service available through the use of the Product; defects or damage caused by improper usage, abuse, abuse, negligence, unauthorized product modification or service, or failure to observe the instructions contained in the manual furnished at the time of original purchase; caused by fire, accident, flood, smoke, water damage, power surge (or related electrical abnormalities), lightning or other acts of nature; deterioration or failure due to or arising because of exposure to corrosive atmosphere, including but not limited to smoke, high humidity or extreme temperature; damage caused during shipment or handling; products that have had their serial numbers or rating labels removed or altered; purchased from anyone other than Onkyo or an Independent Onkyo Authorized Dealer; no maintenance, cleaning or periodic check-ups; products whose software, firmware or other operating systems have been altered or modified other than via an Onkyo provided download or by an Onkyo independent authorized service center in accordance with Onkyo provided firmware, software or other operating system upgrade or update and damage attributable to battery leakages.
Our claim assistance covers all Onkyo products, including:
| Product name |
|---|
| AV Receivers |
| Stereo Receivers |
| CD Players |
| Amplifiers |
| Home Theaters |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Onkyo logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Onkyo.