• 25 Aug, 2023

Searching for the preferred method to claim Onkyo warranty? Here is how you should do it,

3 Simple Steps for Onkyo Warranty Claim:

Step 1:

  • To have ultimate product support from Onkyo, You must have your user account on their website. This will be the space for you to store all your personal and product details which will be useful when you get in touch with them.

  • You can easily sign in to the account with your Google, Facebook, Microsoft & Twitter account.

Step 2:

  • To initiate a claim, You must ship your product to the Onkyo Authorized Independent Service Center along with a copy of your complaint that contains a detailed explanation of your issue and necessary proof of purchase like sales receipt & date of purchase.

  • You will have to bear the shipping costs along with fully prepaid insurance. Make sure it is properly packaged to avoid damage in transit. Any damage due to carelessness will be the responsibility of the shipper.

  • If the product is eligible for the claim as per their set of rules, Onkyo will repair and return the product with all return shipping charges from their end.

Step 3:

  • You can always get in touch with their support for all of your queries and concerns including claims. They will provide you with satisfying responses from their side. They even maintain a page to find authorized service centers near you.

  • Their contact form will be very useful for this purpose. You can contact them with necessary product details like model & serial number in hand along with your personal details like name, detailed address, email address, phone number and detailed description of your issue.

Email Support


For further info, Kindly Get in touch with them via this email.

Phone Number


Mon-Fri: 9 AM - 5 PM (EST)

Contact Address

11 Trading Company, LLC
3502 Woodview Trace #200
Indianapolis, IN 46268

What is covered under the Onkyo Warranty?

Onkyo warrants all Onkyo labeled original products that are purchased directly from Onkyo or from Independent Onkyo Authorized Dealers will be free from any sort of defect or problem in functioning, material and workmanship for the specified period of time under prescribed usage. Onkyo will repair or replace if any product faces defects in the time period in accordance with their terms and conditions free of cost. This applies to both parts and labor warranty claims. The parts to be used for the repair or replacement will be decided in accordance with the discretion of Onkyo. This limited warranty only extends to the original purchaser of the product commencing from the date of purchase.

  • 1-Year Warranty Period(Parts & Labor): CD Players, Personal Audio Systems, Turntables, Accessories & Speaker Stands, TA-RW255, DX-C390.

  • 1-Year Warranty Period(Parts & Labor) For Refurbished Products.

  • 2-Year Warranty Period(Parts & Labor): Receivers, DVD Players, Amplifier, Home Theater Systems, Speakers, Processors.

  • 3-Year Warranty Period(Parts & Labor): RZ Series Receivers.

What is NOT covered under the Onkyo Warranty?

Onkyo has specified limitations on what is included in the warranty claim. This warranty plan applies only to the products that are manufactured and identified by Onkyo Trademark. They also do not or cannot warranty the error-free or uninterrupted operation of the product or station or any service available through the use of the Product; defects or damage caused by improper usage, abuse, abuse, negligence, unauthorized product modification or service, or failure to observe the instructions contained in the manual furnished at the time of original purchase; caused by fire, accident, flood, smoke, water damage, power surge (or related electrical abnormalities), lightning or other acts of nature; deterioration or failure due to or arising because of exposure to corrosive atmosphere, including but not limited to smoke, high humidity or extreme temperature; damage caused during shipment or handling; products that have had their serial numbers or rating labels removed or altered; purchased from anyone other than Onkyo or an Independent Onkyo Authorized Dealer; no maintenance, cleaning or periodic check-ups; products whose software, firmware or other operating systems have been altered or modified other than via an Onkyo provided download or by an Onkyo independent authorized service center in accordance with Onkyo provided firmware, software or other operating system upgrade or update and damage attributable to battery leakages.

About Onkyo

Onkyo is a world-famous consumer electronics brand, basically from Japan, that creates cutting-edge products for audio equipment and home cinema including portable devices, sound speakers and AV receivers. Even though decades have passed since their establishment, The legacy of Onkyo endures in the market. It is because of their expansion in its core of music-oriented products to be named as a respectable brand for audio. If you are into music and the best surround system around you, Onkyo products are for you!

Products of Onkyo

Receivers Accessories Home Theatre CD Players Amplifiers

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

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